Homelessness Team Leader - Community Connection & Development at The Salvation Army

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Services, Social Work, Trauma Informed Practice, Peer Support, Lived Experience, Case Management, Collaboration, Diversity Inclusion, Training, Partnership Management, Communication, Professional Development, Volunteer Management, Stakeholder Engagement, Conflict Resolution, Budgeting

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the role We are seeking a dedicated and compassionate Team Leader to join our dynamic team, supporting Peer Support, Lived Experience, Student, and Volunteer teams across the state. This is a unique opportunity to lead, empower, and foster meaningful community connections that promote inclusive participation for all individuals in our programs, including those with lived experience of homelessness. You will actively engage with internal and external organisations, nurturing partnerships and managing Memorandums of Understanding (MOUs) across the state. You will promote professional development and capacity building within your teams, provide clear expectations for roles, and facilitate ongoing communication to drive successful outcomes. Reporting to the Program Manager this is a full-time permanent role based in Surry Hills, Sydney. Salary is in accordance with SCHADS Crisis 3. How you will make an impact Provide holistic support to Peer Support, Lived Experience, Student, and Volunteer teams, recognizing and valuing lived experience in service delivery; support onboarding, training, and professional development, including peer-led learning opportunities. Establish clear expectations and communicate roles and responsibilities to empower team members and volunteers to achieve outcomes and feel valued for their contributions. Build, maintain, and manage partnerships and MOUs across the state with universities, TAFE, colleges, volunteer organisations, and local community stakeholders to identify resources, needs, and opportunities for collaboration. Collaborate with the local mission delivery model to develop responsive services informed by lived experience and community needs. Manage workforce issues, including performance management, conduct, and disciplinary processes in consultation with the Program Manager. Support participants in developing living skills and community connections through collaboration with other teams and facilitate groups and training workshops incorporating lived experience perspectives. Ensure effective completion of business processes such as rostering, Kronos, brokerage applications, budgeting, and data management in compliance with TSA and SHS policies. Follow mandatory reporting and legislative requirements, demonstrate effective collaboration with stakeholders, and attend relevant meetings. Work within a Trauma Informed Care framework, stay current with training focused on peer support and lived experience inclusion, and participate in supervision processes. Support client complaint resolution in partnership with the Program Manager and nurture relationships to maximise local in-kind and financial donations. Contribute to a supportive workplace culture that values peers, promotes teamwork, and ensures quality service delivery for TSA clients. What you will bring Tertiary or other qualifications in community services, social work, or a related discipline (minimum Diploma level, working towards a degree) A current and valid NSW Drivers Licence. A current NSW Working With Children Check. Strong understanding of Trauma Informed Practice and the importance of lived experience in homelessness services Minimum of 2 years’ experience implementing case management and systems for disadvantaged and/or complex needs clients, ideally with exposure to peer-led or lived experience programs Experience working inclusively with diverse populations, including culturally and linguistically diverse backgrounds, LGBTQIA+, women, men, families, and people with lived experience of homelessness (highly desirable) Proven experience collaborating with other organisations to develop and tailor programs to meet client needs, including those informed by lived experience Awareness of mandatory reporting guidelines (highly desirable) What we offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Flexible working conditions Health, fitness and financial discounts / benefits Paid parental leave - 12 weeks Up to 8 weeks leave per year through our purchase leave scheme Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career which has positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service; Opportunity for career development; An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution How to Apply If you are ready to lead with empathy, respect for lived experience, and create lasting community impact through inclusive and innovative homelessness services, we encourage you to apply for this rewarding leadership role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

The Team Leader will provide holistic support to Peer Support, Lived Experience, Student, and Volunteer teams while managing partnerships and MOUs across the state. They will also facilitate professional development and ensure effective communication within the teams to achieve successful outcomes.