OVERVIEW

Homeline is a 24/7 - 365 days per year service which requires 12 hour shifts to include Bank Holidays and weekend working.
Shifts are 12 hours day or night working an average of 37 hours per week
Some overtime is also available
Short notice cover for sickness is at times necessary
Training will be given and uniform supplied
Work vehicle available when on call - full manual driving licence is essential

QUALIFICATIONS

• Minimum of GCSE English & Mathematics (Grades A-C)

Experience Knowledge & Experience

• Current Full UK driving licence
• Strong Communication skills
• Strong Analytical skills
• Experience of dealing with the public, face to face or over the phone in potentially difficult or stressful situations. Previous experience of dealing with the elderly advantageous.
• Ability to visit service users in their home
• Experience of working within a care or telecare sector
• Ability to communicate with a range of individuals from service users to health care professionals to NOK and Public bodies.
• Previous experience of Telecare products and systems advantageous
• Ability to follow complex instruction manuals
• Experience of accurate record keeping and report writing
• Physical ability to climb stairs and carry and use lifting equipment alone
• IT skills such as outlook and excel. Ability to use internal systems such as Jontek, Open Housing and Telealarm Cloud Services for which training will be given
• Previous experience of 2 way radio communication advantageous

• Assist with the provision of a 24-hour comprehensive emergency call system for the elderly, special needs and chronically sick clients.
• Respond to calls for assistance and co-ordinating an emergency response, ideally within a 45 minute deadline.
• Responding to emergency calls. In most cases, this will require a visit to the service user’s property, which must be carried out as quickly and safely as possible, ideally within a 45 minute time period. In appropriate circumstances, gain entry to dwellings to assist clients. (Including possible use of defibrillator and conducting CPR if necessary). If access is unobtainable, to organise specialist contractor for access or investigate possibilities of gaining access.
• If the service user is ill or injured, carry out necessary first aid and make the service user as comfortable as possible and co-ordinate appropriate emergency and/or welfare response (i.e. Ambulance, 111, GP, Navigation Hub, NOK, carers etc.). Use specialist lifting equipment to assist the service user who are uninjured and who have fallen. This includes use of Manga Elk &camel lifting cushions, raizer chair, Birdie hoist and slide sheets.
• Periodically call on service user at their property to check the serviceability of the installed equipment. Monitor the service user’s well-being, check for any medical changes and test the already installed equipment and rectify any found faults.
• Responsible for the confidential records of service user’s under the data protection act. Ensure they are as up to date and accurate as possible. Compile reports of emergency situations attended and follow up outcomes. This could include report writing relating to Safeguarding, care referrals and resident fire risks.
• Promote the service to potential clients, relatives and other health professionals (i.e. GP’s, nurses etc.). Arrange installation of new systems for private and Council properties via telephone conversation or in person. Arrange and complete installations for Category 1 Council bungalow properties. Set up and install arranged equipment at service user’s property. Conduct interview with service user to obtain relevant personal, medical and financial information to complete the installation process. Forward all paperwork to relevant department for set up.
• Set up new telecare systems for service users. Follow detailed instructions of various options such as door exit sensors, bed pads, epilepsy sensors, smoke detectors and PIR monitoring systems. Use modern technology such as the ‘Cloud’ to assign systems and complete set up.
• Arrange and co-ordinate the removal of systems no longer required. This can often be shortly after the passing of a client so diplomacy and empathy is required. Assist service users in relation to payments and any issues associated with this. Liaise with the finance department to organise the closing of any accounts.
• Install temporary key safes at dwellings and collect cash or cheque payments for their sale. Also use this facility for the potential sale of replacement pendants.
• Report general repairs (for council tenants) and provide information of other council services to isolated residents etc.
• Assist in the training of new Homeline Response Officers.
• Co-ordinate help and report to appropriate agencies, clients who may require specialist support due to mental health, alcohol dependency or disabling illness, including case conferences, Coroner’s inquest, etc.
• Respond to emergency requests for help from (Council and Housing Association) sheltered housing schemes. This includes responding to emergency fire alarms when resident staff are not on duty and generally out of hours. To liaise directly with fire brigade at scene and to ascertain cause and reset fire panel once necessary checks have been completed. To organise any specialist contractors if appropriate such as borough electricians.
• Carry out any repairs to equipment after fault finding and replace if necessary. To complete any repairs, system tests and replacement of equipment while on call hours if necessary.
• Use of 2 way radio, ensuring clear and concise instructions are passed to control room or fellow HRO’s.
• Liaise with other professionals, such as South Western Ambulance service, Wiltshire and Dorset Fire Service and Wiltshire Police.
• Support the implementation of new and emerging Telecare products and devices.
• Support hospital discharge process for service users who require a Homeline or Telecare package if necessary. This will involve emergency set up & installation of equipment & interview of service user or NOK at install.
• Work with the HTM to identify service users who are at repeated risk of falls or who have a high volume of falls.
• Assist the HTM with the control of new stock.
• Support the HTM in the delivery of a 24/7 mobile response service by being flexible & supporting any shift pattern gaps eg. Annual leave, absences etc.
• Regular check of void Council properties to ascertain if occupied. To confer with new tenant to ascertain if Homeline required and sign up for installation if necessary.
• Post holder is required to undertake shift and weekend working and to take part in the sections standby rota. Because of the nature of duties, the post holder will be required to live within easy reach of the area served. (20 minutes).
• The requirement to drive and access to a vehicle will be an essential feature of this post.
• The post holder will be required to wear a uniform.

Experience Knowledge & Experience

• Current Full UK driving licence
• Strong Communication skills
• Strong Analytical skills
• Experience of dealing with the public, face to face or over the phone in potentially difficult or stressful situations. Previous experience of dealing with the elderly advantageous.
• Ability to visit service users in their home
• Experience of working within a care or telecare sector
• Ability to communicate with a range of individuals from service users to health care professionals to NOK and Public bodies.
• Previous experience of Telecare products and systems advantageous
• Ability to follow complex instruction manuals
• Experience of accurate record keeping and report writing
• Physical ability to climb stairs and carry and use lifting equipment alone
• IT skills such as outlook and excel. Ability to use internal systems such as Jontek, Open Housing and Telealarm Cloud Services for which training will be given
• Previous experience of 2 way radio communication advantageous.