ABOUT US

We are a trusted custom home builder dedicated to delivering exceptional craftsmanship and long-term homeowner satisfaction. Our team takes pride in building homes of the highest quality and supporting our clients even after construction is complete. We are looking for an Owner Care Technician to join our team and play a key role in ensuring our homeowners feel supported and cared for after move-in.

POSITION OVERVIEW

The Owner Care Technician coordinates and completes customer warranty requests post-construction. This role involves evaluating service requests, scheduling trades, performing minor repairs, and ensuring timely resolutions while maintaining a professional and customer-focused approach. While this position is primarily weekday hours, evenings and weekends may be required to accommodate emergency requests, though these occasions are rare.

EDUCATION

• High School Diploma preferred.

SKILLS & EXPERIENCE

• Strong verbal and written communication skills.
• Excellent organization and time management.
• Solid understanding of residential construction (plumbing, electrical, finishing carpentry, and building envelope systems).
• Skilled in drywall repair and painting.
• Professional, solutions-focused attitude with the ability to represent the company positively.
• Strong problem-solving skills and ability to deliver practical outcomes.

OTHER REQUIREMENTS

• Valid Class 5 Driver’s License and clean driver’s abstract.
• Able to lift up to 50 lbs.
• Class 3 Driver’s License considered an asset.

• Respond promptly to homeowner warranty requests with empathy and professionalism.
• Assess service requests to determine whether they are warrantable or homeowner responsibility.
• Perform minor repairs such as drywall, paint touch-ups, and other finishing work.
• Expedite emergency repairs as required.
• Schedule and coordinate service work with clients, trades, and the project team.
• Monitor quality and completion of trade work for warranty repairs.
• Support community standards through consistent and reliable service delivery.
• Participate in homeowner orientations and walkthroughs.
• Support site teams with general labouring tasks in between service requests.
  Qualifications