SUMMARY/OBJECTIVE:

The Homeowner Concierge Representative drives an exceptional customer experience across the entire Williams Rebuild lifecycle, including sales, design, pre-construction, construction, and warranty. In this key role, you’ll be the primary point of contact for homeowners, expertly facilitating communication among WRB employees, consultants, and the homeowner to provide a distinctive building journey.

EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

• High School Diploma required.
• Prior Construction, homebuilding, or warranty knowledge or experience preferred. Hospitality experience a plus.
• Excellent written and verbal communication skills.
• Ability to relay difficult information and de-escalate customer interactions.
• Ability to work closely with other departments with diplomacy and professionalism.
• Extensive knowledge in MS Office Suite.
• Strong analytical, organizational, problem solving, and planning skills, demonstrated ability to work independently and exercise sound judgment, with strong attention to detail.
• Comfortable in many settings including office, temporary spaces, and construction jobsites at various phases of construction.
  Requires the ability to work while functioning under the pressure of problem solving

• Oversee and manage homeowner journey from end to end to deliver a streamlined, coordinated, satisfying, and informed experience throughout the lifecycle of their build journey.
• Participates directly with the Operations team to gather critical information, ensuring we can provide timely updates and accurate answers to homeowners’ questions and needs.
• Main point of contact for homeowners’ needs throughout the lifecycle of their build journey, including all interactions with employees, external consultants, and stakeholders.
• Facilitates meetings with all necessary stakeholders to address and resolve issues.
• Responsible for delivery of all communication to homeowner, both preplanned and in cases of unforeseen updates or issues.
• Works in partnership with manager to ensure integrity of the homeowner experience and to quickly resolve all issues.
• With guidance, closely monitors all schedules to consistently drive timely construction updates, successful milestone walks, and smooth home deliveries.
• Manage onsite property walks and visits in accordance with company policy regarding site safety.
• Must have the ability to understand accounting and budget data and communicate in an easily understood manner as it relates to budget presentation, progress billing, change orders, and final billing.
• Communicate with a wide variety of individuals, from administrative to operations to stakeholders.
  Requirements: