QUALIFICATIONS:

• Good general education to GCSE level (including English and Maths) or equivalent.

SKILLS & EXPERIENCE REQUIRED:

• Knowledge of the role and duties of a social landlord.
• Knowledge of Council services and statutory/voluntary services relevant to housing.
• Experience of working in frontline customer service.
• Experience of keeping accurate manual and digital records.
• Experience of providing administrative support services.

WHAT’S INVOLVED WITH THIS ROLE:

The Homeownership Administrator will support the Homeownership Income Team to ensure effective collection of income across the Homeownership portfolio, in line with legislation, data protection requirements, and professional standards. The post-holder will respond to customer enquiries across a range of channels, assist with income recovery processes, and provide professional administrative support to the Homeownership Manager (Income) and wider team.
This role plays a key part in delivering excellent customer service, improving the customer experience, and ensuring that income targets are met or exceeded.

KEY RESPONSIBILITIES:

• Support Homeownership Managers (Income) and Officers in maximising income, using financial and housing management software.
• Produce reports for the Homeownership Manager (Income) as required.
• Manage garage and non-residential rent accounts, ensuring accurate charges, account opening/closure, and record maintenance.
• Support debt recovery processes and assist in developing arrears and enforcement procedures.
• Prepare reports, statistical analyses, and financial documents as required.
• Process refunds, transfers, write-offs, and other account adjustments in line with policies and deadlines.

PLEASE QUOTE THE JOB TITLE & VACANCY REFERENCE NO. IN YOUR APPLICATION, OR WE WILL BE UNABLE TO MATCH YOUR CV TO THE ROLE BEING APPLIED FOR.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please