POSITION DETAILS:

Full-time
Monday – Friday
Permanent contract
If you are passionate about customer service, cultural exchange, and working with international students, we encourage you to apply.

REQUIREMENTS

Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
Familiar with Microsoft Office and CRMs (desirable)
Highly motivated, energetic, positive
Customer service orientated, friendly & approachable manner
Able to remain calm under pressure & to diffuse potentially difficult situations
Sensitive to needs of international students living away from home
Excellent communicator with students, colleagues, and external clients
Attention to detail, organised & thorough
All offers are subject to a clear enhanced DBS check and two references
Legally able to work in the UK at commencement of employment

YOUR ROLE

EF Manchester International Language Campus is looking for a Homestay Coordinator to join our team in placing international students with welcoming host families, delivering a safe, supportive, and culturally enriching experience.

RESPONSIBILITIES

Working with our homestay providers to find suitable accommodation for our language students while they study with us in the UK
Processing & maintaining homestay accommodation records using the EF’s own accommodation database
Preparing verbal and written information (mainly via phone call/text/email) to be given to prospective and current providers
Providing pre-departure accommodation information to providers about arriving students
Attend local events or organize info sessions at community centers to present the benefits of hosting international students
Visit potential host homes, check living standards, assess cultural compatibility, and complete safety evaluations
Respond quickly to host-student mismatch situations and help arrange emergency placements when needed
Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate our peak season and to make sure student details are provided accurately each week for arriving and departing students
Support students and providers with move and transfer requests when necessary
Strive to improve the quality of our homestay provision