THE COMPANY

ILAC Education Group is an industry leader with a mission to change lives through education and create opportunities for international students to achieve their dreams.
For over 28 years, ILAC has offered thousands of international students an immersive learning experience with award-winning English language programs, cultural diversity, exceptional customer service and beautiful campuses in Toronto and Vancouver.
ILAC offerings include high school, in-person and online language training, summer camps, pathways to higher education in Canada and the US, study & work programs, language testing centres, and student housing.

REQUIREMENTS

• University or college degree/diploma in business or related field, or an appropriate combination of education and experience;
• 1-2 years of successful relevant experience, preferably in Education industry, Customer Service, Hotel, Travel, and Tourism, Residence and Accommodation;
• Excellent customer care and service excellence attitude;
• Experience working with international students is an asset;
• Ability to occasionally work outside of office hours;
• Strong computer proficiency, Microsoft Office, Excel, Word;
• Complete fluency in English, and fluency in Spanish is considered a strong asset.
  Apply Now! We are accepting applications immediately!
  All candidates must be eligible to work in Canada.
  We thank all candidates who are interested in applying for the position, kindly note, only shortlisted candidates will be contacted.

OVERVIEW OF THE ROLE & TEAM

We are looking for you, a highly motivated, organized, customer focused, driven and goals-oriented individual, to join our team as a full-time Homestay Coordinator in Vancouver. As the frontline person, the Homestay Coordinator plays a pivotal role as the first point of contact for students as well as homestay families.
The Homestay Coordinator orchestrates the relationship between Students, Homestay families, and ILAC by proactively and promptly responding to inquiries, resolving concerns and handling all Student-Homestay Families related requests.
Between answering phone calls from Students and Homestay Families, closely monitoring online requests and matching students with homestay families, the Homestay Coordinator ensures a smooth and enjoyable experience for Students as well as Homestay Hosts while delivering highest levels of client satisfaction as measured by customer satisfaction surveys, and highest occupancy rates.

RESPONSIBILITIES AND DUTIES

• Coordinate all inquiries from host families, students, and internal departments related to HS placements;
• Coordinate pre-bookings for potential students, extensions and placements for students who are accepted to school;
• Establish and continuously build productive and healthy relationships with homestay families;
• Handle and resolve homestay concerns and issues, and ensure customer service satisfaction with the solution provided;
• Exhibit cross-cultural awareness and sensitivity to all cultures while acting with tact and diplomacy at all times;
• Handle emergency phone line on rotation basis;
• Send Homestay surveys to students, analyze and summarize results;
• Prepare various types of reports and schedules internally needed for HS department operation;
• Visit Homestay families as may be required;
• Enforce policies and procedures established by ILAC;
• Other duties as required.