Homewood Suites Guest Service Agent at Peak Retirement

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

16.0

Posted On

09 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Payment Processing, Communication Skills, Computer Literacy, Conflict Resolution, Reservation Management, Loyalty Program Enrollment, Multitasking, Time Management

Industry

Description

Position: Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager / General Manager Position Summary: Start Your Hospitality Career at Homewood Suites Polaris! Join a fun, fast-paced team where you’ll meet new people every day, create memorable guest experiences, and build valuable customer service and leadership skills. If you’re friendly, reliable, and love helping others, this is the perfect opportunity to grow in the hospitality industry. Pay Range:$15-$16 based on experience and qualifications Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information. * Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members. * Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. * Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. * Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. * Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. * Assist with hotel shuttle or transportation services, ensuring timely and courteous service. * Assist guests with luggage upon arrival and departure. * Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. * Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. * Be aware of and prepare for incoming VIP guests. * Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. * Exhibit a positive and cooperative attitude as part of the team. * Communicate effectively with coworkers and contribute to a supportive work environment. * Handle and account for keys properly. * Understand and adhere to emergency procedures and security policies. * Ensure the confidentiality and protection of guest room numbers. * Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. * Must maintain a neat, clean, and well-groomed appearance in accordance with company standards Qualifications: Education: High School diploma or equivalent. Experience: Prior experience in a customer service role preferred. * Strong verbal and written communication skills. * Basic computer skills. * Knowledge of the hotel, its services, and the surrounding area. * Ability to stand for extended periods, up to 8 hours. * Ability to lift up to 15 lbs on occasion. * Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs. Taking Care of You – Our Benefits At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones: Health & Wellness * Medical * Dental * Vision * Flexible Spending Account (FSA) * Health Savings Account (HSA) Financial Security & Peace of Mind * Basic Life Insurance & AD&D * Voluntary Life Insurance * Voluntary Short-Term Disability * Voluntary Long-Term Disability * Critical Illness, Hospital Indemnity & Accident Plans * Pet Insurance * 401(k) Retirement Plan Time to Recharge * Paid Time Off (PTO), available as it’s accrued Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Ivy Hospitality participates in E-Verify This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Responsibilities

Manage front desk operations including guest registration, check-in/out processes, and payment handling. Provide high-quality guest service by responding to requests, handling complaints, and promoting hotel amenities.