Honda Warranty Administrator/BDC Supervisor at Findlay Honda Spokane

Spokane, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

28.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Administration, BDC Supervision, Claims Processing, Record Keeping, Customer Service, Scheduling Service Work, Complaint Handling, Process Improvement, Technician Time Management, Administrative Skills, Organizational Skills, Communication Skills, Automotive Parts Knowledge, Automotive Service Knowledge, Team Coaching

Industry

Retail

Description

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand in our service drives. Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today’s consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day. The Warranty Administrator completes claims and reviews/corrects/resubmits claims that have been rejected. You will maintain complete and accurate records for warranty claims and work effectively with other employees to resolve any problems with warranty repair orders. You will also schedule service work in the service drive, and work with customer needs relating to the service or repair of their vehicles. You will ensure each customer is treated as an individual, with care and respect. Compensation: $25-28 Hourly Full-Time Benefits: * Great working environment * Paid Training * Generous incentive and bonus programs * Paid Vacations: 5 days after 1 year anniversary, 10 days after 2 year anniversary, and 15 days after 7 year anniversary * Holiday pay: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day if the Holiday does not land on a day in which the dealership and/or department is regularly closed or is a regularly scheduled day off. * Medical * Dental and Vision insurance * 401K RESPONSIBILITIES: * Support and Supervise Service BDC Team * Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines. * Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles. * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled * Identifies, recommends and supports opportunities for methods/process improvement. * Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. * Ensures that the daily inventory of technicians' time is consistently sold to service customers. * Review all rejected warranty claims * Work with Technicians and Service Advisors to obtain all pertinent information to ensure manufacturer requirements are met * Correct and resubmit claims obtaining Management approval and necessary authorization * Report to Manager any unpaid warranty claims that becomes five days old REQUIREMENTS: * At least two years of experience in a similar position, and knowledge of automotive parts and service. * Previous management experience building & coaching team members * Can work in a fast-paced and challenging environment handling multiple projects * Must have excellent administrative, organizational, and communication skills * Must be willing to submit a background check prior to employment

Responsibilities

The Warranty Administrator is responsible for completing, reviewing, correcting, and resubmitting warranty claims while maintaining accurate records and resolving related issues. Additionally, this role involves supporting and supervising the Service BDC Team, managing customer interactions, and overseeing the service drive flow.