From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for “family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role will be based in our London Office.
The role is one of several team leaders and managers who all report to the Horizon / ProLease Enterprise Practice Leader in the Professional Services team at MRI. We are a large team, with this role having functional consultant direct reports, and peers who lead project managers, other functional consultants, technical consultants, our BAU/Optimisation team and our Business Development function. You will work together with the other team leaders, and the Practice Leader, to deliver excellent outcomes for our internal and external stakeholders.
As a manager you will be responsible for providing leadership, mentoring and training to employees, while handling the distribution of work and ensuring projects are completed and implementations are successful according to project plans. Being a resource for escalations, participating in client committees, and cross departmental collaboration will be other key functions in this role, alongside driving team metrics including utilisation, revenue and client satisfaction.
Key areas of responsibility are:

Management Responsibilities

• Achieving team utilisation and revenue targets on a monthly, quarterly and annual basis
• Accurate and timely administrative tasks
• Delivery of customer experience at or above client and shareholder expectations for self and project team
• Support direct reports in their day to day work and career goals
• Assist with special projects and initiatives for the MRI Professional Services team
• Provide soft skill and presentation training and mentoring. In addition, coaching and support for the team on how to present professionally and deal with difficult situations
• Nurture the team and help attract, develop and retain top performers
• Develop strong relationships with other MRI teams and departments and be a respected team leader across the wider business
• Internal and external project escalation
• Work closely with the MRI Professional Service Practice Leader to develop revenue generating strategies and improve processes for MRI and client stakeholders

Requirements

• Strong knowledge of the real estate sector, associated business rules, operating procedures and process best practices
• Functional Horizon / ProLease Enterprise knowledge is required. Ideally this would be to expert level across at least a selection of different business processes, however the extent of Horizon expertise can be further developed over time so the candidate’s level of understanding can be discussed and accommodated on a case-by-case basis
• Ability to motivate and manage a team of consultants
• Excellent communication skills
• Enthusiastic team player
• Ability to work on multiple deliverables and priorities simultaneously
• Problem-solving skills and tenacity to resolve them
• Understanding of software implementation methodology
• Strong competency in Excel, Word, PowerPoint
• Ability to execute and implement MRI Professional Services departmental objectives
• Flexibility to travel as and when the need arises

We’re obsessed with making this the best job you’ve ever had!

• We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
• Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of “Flex Time Off” to be used whenever and however you choose!
• Income Protection Plans give you the peace of mind you deserve.
• Further your professional development and growth with our generous Tuition Reimbursement Schemes.
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the
confidence gap and
imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself

• Achieving team utilisation and revenue targets on a monthly, quarterly and annual basis
• Accurate and timely administrative tasks
• Delivery of customer experience at or above client and shareholder expectations for self and project team
• Support direct reports in their day to day work and career goals
• Assist with special projects and initiatives for the MRI Professional Services team
• Provide soft skill and presentation training and mentoring. In addition, coaching and support for the team on how to present professionally and deal with difficult situations
• Nurture the team and help attract, develop and retain top performers
• Develop strong relationships with other MRI teams and departments and be a respected team leader across the wider business
• Internal and external project escalation
• Work closely with the MRI Professional Service Practice Leader to develop revenue generating strategies and improve processes for MRI and client stakeholder