Hospice Admission Coordinator at Heartland Hospice

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Communication Skills, Customer Service Skills, Healthcare Admissions, Insurance Verification, Documentation Compliance, Empathy, Team Coordination, Regulatory Compliance, Palliative Care Knowledge, Hospice Services Knowledge, Community Resources Knowledge, Marketing Initiatives, Referral Management, Patient-Centered Care, Service Excellence

Industry

Hospitals and Health Care

Description

Overview Expand Access. Coordinate Care. Make Every Moment Count. As an Admission Coordinator, you’ll play a key role in helping patients and families access compassionate hospice care when they need it most. This position manages the full admissions process, collaborating with referral sources, physicians, case managers, and families to ensure each patient’s transition to hospice care is handled with urgency, accuracy, and empathy. You will communicate by phone and in the field, coordinating services, verifying insurance, and ensuring documentation compliance—all while supporting the mission to provide high-quality, patient-centered care. Key Responsibilities Serve as the primary contact for new referrals and coordinate all aspects of patient admission within the company’s 3-hour standard. Communicate promptly with patients, families, referral sources, and internal clinical staff to ensure a seamless admission experience. Obtain and verify insurance information, complete payer source verification, and assist billing staff to ensure accurate and timely reimbursement. Participate in daily team meetings, marketing initiatives, and community education events to strengthen relationships with referral sources. Maintain accurate admission and referral data in the company’s information system. Ensure compliance with all federal, state, and Medicare regulations, as well as company policies and procedures. Support after-hours and weekend admissions, as needed, to meet patient and family needs. About You Qualifications High school diploma or equivalent required. Experience in healthcare admissions, hospice, or medical office administration preferred. LPN/LVN certification or Bachelor’s degree in business, social work, psychology, or nursing preferred. Strong organizational, communication, and customer service skills. Knowledge of hospice services, Medicare guidelines, and community resources beneficial. What You’ll Bring A compassionate, professional approach to supporting patients and families during life’s most meaningful moments. The ability to balance multiple priorities and coordinate effectively across clinical and administrative teams. A commitment to service excellence and the mission of hospice care. We Offer Benefits for All Hospice Associates (Full-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated. Related Job Titles Hospice Admissions Coordinator, hospice admissions specialist, hospice referral coordinator, hospice intake coordinator, hospice admissions nurse liaison, patient intake specialist hospice, hospice referral nurse, hospice care admissions, hospice admissions process, hospice intake process, hospice patient onboarding, hospice eligibility verification, hospice insurance authorization, hospice patient referrals, hospice referral management, hospice patient intake, hospice admissions scheduling, hospice care coordinator, hospice liaison, hospice referral development, hospice admissions support, hospice admissions documentation, hospice care eligibility, hospice intake coordinator jobs, hospice admissions coordinator jobs, hospice intake specialist jobs, hospice referral coordinator jobs.

Responsibilities

The Admission Coordinator manages the full admissions process, ensuring a seamless transition to hospice care for patients and families. This includes coordinating with referral sources, verifying insurance, and maintaining compliance with regulations.