Hospice Liaison at HOSPICE OF EL PASO, INC

El Paso, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Organizational Skills, Detail Oriented, Time Management, Customer Service, Sales, Marketing, Presentation Skills, Problem Solving, Networking, Education, Professionalism, Respect, Nurturance, Continuous Improvement

Industry

Hospitals and Health Care

Description

Description PURPOSE OF POSITION To be an educational resource for healthcare professionals, to seek out marketing opportunities for Hospice El Paso, to maintain positive relationships with clients, potential referral sources with a focus to build census, increase market share and to improve community knowledge of Hospice services. The Hospice Liaison is primarily engaged in establishing and building relationships with professional providers in the El Paso community and is responsible for working within the healthcare community to: assure that professionals are aware of the scope of Hospice services and have an understanding of admission criteria; have knowledge of an information on community resources available to non-funded patients; effectively present the Hospice program of care; and assist in assuring that open and effective communication channels exist to facilitate the provision of the best possible in-home palliative services for patients and their families. ESSENTIAL DUTIES AND RESPONSIBILITIES Listed below is an outline of the major duties and responsibilities that will be required. Administrative authority, responsibility, and accountability necessary to perform the assigned duties under the supervision of the Operations Officer are delegated to the Hospice Liaison. Every effort has been made to provide a position description that is as complete as possible. The duties outlined herein are not considered complete and final, and are not the only duties the Hospice Liaison will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position. DUTIES AND RESPONSIBILITIES Executes and follows a written plan designed in cooperation with the Operations Officer for contacting healthcare professionals to share information (educate the staff and patients) about Hospice availability and the benefits of Hospice services. Contacts assigned physicians and facilities in a systematic manner through frequent short visits to discuss patients and the applicability of Hospice services to meet their needs. Meets weekly, and as appropriate, with the Hospice team to obtain information for use in communication with referring professionals and their staff. Maintains a daily log of contacts, activities and the nature of discussions. Prepares weekly reports for the Operations Officer demonstrating the number and quality of contacts. Maintains a mailing list of professionals for newsletters, greeting cards, invitations to Hospice functions, etc. Makes presentations to groups in the medical, educational and general communities (example: in-services with a registered nursing team leader or social workers for nursing homes). Coordinates requests for in-service educational meetings with the Operations Officer. May perform the following patient support services: Introduces Hospice care to the patient/family at a contracted hospital or nursing facility Obtains initial paperwork from the patient/family Assists the staff at the hospital/nursing facility to expedite the care process by making copies of specified information and delivering this to Hospice. Works directly with providers to identify and solve problems. Refers difficult or complicated problems identified in the professional community to the Operations Officer. Facilitates the exchange of information and the flow of paperwork between the Hospice office and practitioners and facilities in assigned territory. Works with the Operations Officer in the planning and implementation process to enhance agency marketing goals, market penetration and the development of marketing materials which best represent Hospice El Paso. Attends and participates in intra-agency and other professional meetings and conferences (example: professional education seminars/events; assist with the Black, Hispanic, and Greater Chamber of Commerce events; assist with the Medical Advisory meeting each quarter and Symposium) to network and develop relationships which will benefit Hospice El Paso. Functions independently, demonstrates personal integrity, flexibility and the ability to work effectively with other personnel under varying circumstances. Has knowledge of and follows Hospice policies and procedures. Maintains a professional appearance. Displays a consistent positive attitude. Demonstrates Values of Hospice: PROFESSIONALISM * RESPECT * NURTURANCE * COMMUNICATION * CONTINUOUS IMPROVEMENT 20. Adheres to Hospice El Paso Mission and Value Statement. 21. Performs other duties as assigned. COMMUNICATION Establishes and maintains effective communication and a cooperative manner with patient/family members, physicians, professionals and support staff working in hospitals, nursing facilities, foster homes, and other related facilities as required by position. Uses tact and sensitivity in communicating with patients/families, physicians, professionals and support staff working in hospitals, nursing facilities, foster homes, and related facilities as required by position Communicate effectively, both verbally and in writing, with all levels of personnel in the Agency. Complies with HIPAA standards by abiding with minimum Protected Health Information necessary to perform job description responsibilities. Access level 2 – Select, insert, update. PROFESSIONAL DEVELOPMENT Attends and participates in in-service education classes and on-the-job training programs as scheduled. Attends conferences and workshops as approved. Involved in community/civic health matters/projects. Attends ethics and compliance training and maintains compliance with the Corporate Compliance Program. QUALIFICATIONS Education and Experience High School Graduate, Bachelor’ Degree desirable – may consider equivalent experience. Prior experience in customer services, sales or marketing, preferably in a medical environment. Technical/Other Skills Excellent interpersonal and communication skills. Excellent written and oral presentation skills. Organized and detail oriented. Manages time effectively, meets deadlines. Must be able to read, write, and speak English at a level that will permit the employee to accurately understand and communicate information as needed to safely and efficiently perform job duties Persistent and goal oriented. Personal vehicle available for transportation during work hours and personal phone. Valid driver’s license and auto insurance as required by the state of Texas. WORKING CONDITIONS Works in well lighted ventilated office areas, hospitals, nursing facilities, foster homes and patient homes. Able to work beyond normal working hours, weekends, holidays, as necessary. Subject to frequent interruptions. Subject to hostile and emotionally upset patients, family member, as well as encounters with emotionally upset personnel, who are reacting to personal or patient-related matters. An ability to understand and deal with others needs and feelings is essential. Drives between office and hospitals, nursing facilities and foster homes. Exposure Level II: Job does not routinely involve exposure to blood, body fluids or tissues, but exposure or potential exposure may be required as a condition of employment. PHYSICAL REQUIREMENTS Physically fit and able to work in a variety of settings and locations, primarily in well lighted/ventilated areas. Able to cope with the mental and emotional stress of the position. Sits, bends, lifts, and moves intermittently during working hours. Lifts and move items, generally not to exceed 20lbs. Possesses sight/hearing senses or uses prosthetics that enable these senses to function adequately to meet the requirements of the position.

Responsibilities

The Hospice Liaison is responsible for educating healthcare professionals about Hospice services and building relationships within the community to enhance patient care. They will also maintain communication with referring professionals and assist in the marketing of Hospice El Paso.