Ecotex Healthcare Linen Service is a major provider of healthcare laundry and linen services to hospitals, long-term care, paramedic and other medical facilities across Canada and the western United States. We are a private, family owned and operated company. Our focus is the delivery of Smarter Linen Solutions to our customers, using the industries best management practices to create Raving Fans. Ecotex helps to create a safe, comfortable environment for patient care. Committed to service excellence, Ecotex has invested in technology, equipment as well as practices and processes to improve clinical outcomes for our customers. As a Clean Green® certified laundry operator, Ecotex demonstrates the use of best practices for reusing, reclaiming, and recycling resources.

SUMMARY OF POSITION

To support leading linen management and healthcare customer experience, Ecotex Healthcare Linen Service is currently seeking a Full-time, Permanent Hospital Account Manager for customers in the Greater Toronto Area (GTA).

REQUIRED SKILLS AND KNOWLEDGE

· Prior healthcare operations experience including knowledge of healthcare linen services and unionized environments
· Exceptional ability to develop strong working relationship through inquiry and listening skills
· Strong communication skills including ability to negotiate and build consensus
· Strong data analysis leading to action-oriented insights and recommendations
· Ability to exercise good judgement and sensitivity in dealing with hospital and staff information
· Ability to prioritize and successfully resolve issues with high sense of urgency and customer experience focus
· Strong attention to detail and follow through

EDUCATION AND EXPERIENCE

· University Undergraduate Degree or combination of relevant education and work experience
· Previous experience with developing and executing performance dashboards and presentations for healthcare stakeholders
· Previous experience with project management an asset
Ecotex is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. Ecotex is also committed to providing accommodations throughout the interview and employment process. If you require an accommodation, we will work with you to meet your needs.
Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In perso

In support of effective on-site linen management, the Account Manager will be responsible for the following key duties:
· Be the primary Ecotex contact for Hospital and Long-Term care accounts, developing and maintaining a collaborative culture and partnership with our clients.
· Understand and connect to the hierarchy of healthcare stakeholder influence and decision making
· Use exceptional communication skills to ensure day-to-day and long-term linen operations are met. Manage customer relationships with Hospital Support Services and Clinical staff through communication and daily rounding and client interaction.
· Proactively identify and recommend smarter linen solutions to clinical decision makers in support of improved patient care.
· Manage linen ordering integrity, utilization, and optimization across accounts.
· Support linen quota change process through cost analysis and Hospital approval protocols.
· Support the continuous quality improvement plan and acceptable linen quality standards.
· Identify and support the Hospital Product Standardization committee membership with regular product reviews.
· Complete monthly and ad hoc linen reports to ensure appropriate utilization and decision making.
· Complete quarterly customer service audits.
· Conduct annual linen inventory audits.
· Participate in monthly account performance and priority reviews.
· Manage customer service issues quickly and effectively.