Fortius Clinic are hiring an Administrator, to work on their Surgical Wards in Marylebone, London.
This is to work on a Zero Hours contract, working ad hoc shifts only.
Potential shifts are likely to be 8 hours long between Monday - Friday.
Shifts may start as early as 08:00 and finish as late as 21:00.

OVERALL PURPOSE:

• Working as a flexible and effective team member across 2 sites on 3 wards.
• Be the first point of contact for patients being admitted, ensuring all checks and payments are completed before admission to the ward.
• To provide a comprehensive and efficient administrative service to the ward; this will include handling all aspects of correspondence, and ensuring the admission and discharge process is followed and accurately completed within a set timeframe.
• Deal with telephone enquiries or refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality and courtesy are prioritised at all times.
• Recording in real time all ward admissions, discharges and transfers in order to achieve and maintain a “live and accurate” bed board.

Previous experience in a customer service/ front of house role.

• Competent in Information Technology.
• Ability to communicate effectively in English to a wide variety of people.
• Able to keep calm when under pressure and deal effectively with unanticipated demands.
• Be able to deliver high-quality customer service.
• Able to handle sensitive information without compromising confidentiality.
• Good telephone manner