Hospital Admissions Coordinator at KVC Health Systems

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

18.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Decision-Making, Problem-Solving, De-escalation, Trauma-Informed Support, System Navigation, Electronic Health Records (EHR), Collaboration, Independent Work, Troubleshooting, Organizational Skills, Communication, Active Listening, Interpersonal Skills, Data Entry, Professionalism

Industry

Individual and Family Services

Description

POSITION SUMMARY Fully remote after training, Training is 100% in person for at least 2 weeks Saturday 11pm – Sunday 7am (8 hours weekly) +$1/hr overnight and +$2/hr weekends This entry-level position is ideal for individuals who are passionate about supporting vulnerable populations in a fast-paced, remote work environment. The primary responsibility is to manage incoming calls throughout the shift, coordinate referrals into available inpatient beds, or divert individuals to the appropriate level of care if inpatient criteria are not met. This role involves frequent communication with referral partners, guardians, and individuals in crisis, requiring strong coordination, decision-making, and problem-solving skills. While most calls come from referral partners, the position also requires the ability to de-escalate callers in crisis and provide trauma-informed support when necessary. Key responsibilities include navigating multiple systems simultaneously, utilizing Electronic Health Records (EHR), and collaborating with internal teams and external partners to ensure timely and accurate placement or referral. Employees must work independently, troubleshoot effectively using electronic resources, and maintain professionalism under pressure. This position is well-suited for candidates with strong organizational, communication, and problem-solving skills who are committed to making a positive impact while supporting KVC’s mission and values. ---------------------------------------- ORGANIZATIONAL EXPECTATIONS KVC employees are expected to work with children and families, community partners, and one another in alignment with KVC’s values: * The heart of our work is helping people. * Our character is built on authenticity and compassion. * Family connection drives our culture. * Collaboration fuels our improvement. * Urgency and innovation mark our approach. * Diverse perspectives are key to our progress. Employees are also expected to serve as role models for children and families, maintain a solutions-focused mindset, build upon strengths, and adhere to all company policies and procedures. ---------------------------------------- ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned based on qualifications and program development. * Demonstrate respect for all colleagues and community stakeholders regardless of age, gender identity, sexual orientation, race, religion, ethnicity, or veteran status. * Accept and process appropriate intake calls, walk-ins, and referrals to the KVC Psychiatric Hospital. * Ensure children, youth, and adults receive timely, accurate, and complete intake and assessment services. * Maintain strict confidentiality regarding child, youth, and family information. * Maintain frequent telephonic communication with health plans, ensuring accurate documentation and timely information sharing. * Gather, compile, and accurately enter data into the agency’s data management systems, ensuring proper grammar and spelling. * Maintain current knowledge of JIAC and KVC policies and procedures, programs and services, and community agencies. * Communicate effectively and respectfully, both verbally and in writing, with children, youth, families, staff, service agencies, and the general public. * Utilize strong interpersonal and active listening skills to engage diverse constituencies. * Maintain proficiency in agency computer applications. * Maintain cleanliness and organization of waiting and work areas, including organizing materials and ensuring spaces remain orderly throughout the day. * Attend required staff meetings, review meeting minutes, participate in staff conferences, and complete required in-service training. * Notify the Supervisor or Director within required timeframes of reportable conditions, critical incidents, accidents, injuries, or investigations. * Obtain advance approval from the Supervisor for training attendance, check requests, vacation requests, and reimbursements. * Coordinate calls to ensure appropriate placement into open beds or diversion to the correct level of outpatient care when inpatient criteria are not met. * De-escalate callers in crisis using approved techniques and trauma-informed care principles. * Collaborate with referral partners, guardians, and internal teams to ensure timely and accurate communication regarding placement and care coordination. * Manage multiple systems simultaneously, including EHR platforms, Microsoft Teams, and other communication tools. * Work independently and troubleshoot issues using electronic resources and OneDrive materials. * Maintain professionalism and composure in high-stress situations. * Provide excellent, solution-focused customer service to all stakeholders. * Participate in performance improvement initiatives and contribute to a collaborative team environment. ---------------------------------------- PHYSICAL REQUIREMENTS The physical demands described here are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to stand, walk, talk, and hear. Frequent use of hands for handling, reaching, and operating equipment is required. Occasional sitting for extended periods may occur. The employee must regularly lift up to 10 pounds, frequently lift up to 25 pounds, and occasionally lift up to 75 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. ---------------------------------------- WORK ENVIRONMENT The work environment characteristics described are representative of those encountered while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities. While performing job duties, the employee may occasionally be exposed to outside weather conditions. The noise level in the work environment is typically moderate.

Responsibilities

The primary responsibility involves managing incoming calls to coordinate referrals into available inpatient beds or divert individuals to appropriate care levels if inpatient criteria are not met. This role requires frequent communication with referral partners and guardians, managing crisis calls, and ensuring timely and accurate placement or referral.