Hospital Business Office Specialist at REVCO SOLUTIONS

Durham, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Empathy, Professionalism, Problem-Solving, Multitasking, Typing Accuracy, Computer Applications, Insurance Claims, Medical Billing, EPIC, HIM, EPIC My Chart, HIPAA Regulations, Medical Terminology

Industry

Financial Services

Description

Description Join Our High-Energy Healthcare Call Center Team! At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team! As a Hospital Business Office Specialist, you will play a vital role in assisting the patients we serve with the support and guidance they need. You will assist patients with their medical bills by helping them to understand their payment obligations before their accounts become past-due, this includes ensuring their insurance providers obligations are met. For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members. Other Benefits Include: Medical, Dental, Vision, Life and Disability Coverage 401(k) Savings Plan with Company Match Paid Time Off (PTO) Paid Holidays As a valued team member your responsibilities will include: Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism. Assisting patients with insurance inquiries, claims, and billing matters. Providing information about medical procedures, services, and general healthcare inquiries. Documenting patient interactions and updating relevant systems according to established guidelines. To excel in this role, you should possess the following qualifications: Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach. Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism. Ability to multitask, navigate computer systems efficiently, and type accurately. Requirements: High school diploma or equivalent Proficient in basic computer applications and the ability to learn new software quickly. Previous experience working with commercial or other third-party insurance claims, medical billing/follow-up Working knowledge of EPIC or other Hospital Information System (HIM) Experience with EPIC My Chart a plus Proven experience in hospital or physician customer service, preferably 2years Strong proficiency in digital communication tools and platforms Excellent written and verbal communication skills Empathetic and patient-centered approach Ability to multitask and manage time effectively Basic understanding of medical terminology is preferred Familiarity with HIPAA regulations and patient privacy standards Pass company drug testing and extensive background check HOURS: 8:am-5:00pm So, if you are ready to make a difference and join our industry leading team please apply today!

Responsibilities

The specialist will handle inbound calls from patients, addressing inquiries, concerns, and requests regarding their medical bills, insurance obligations, and payment responsibilities with empathy and professionalism. Key duties include assisting patients with insurance claims and billing matters, providing information on services, and accurately documenting all patient interactions in relevant systems.