Hospital Manager

at  Village Vets

Are you passionate about making a difference in a clinic environment and looking to step into a leadership role? This is an exciting opportunity to join our expanding Ashbourne team that will include GP and Out of Hours Emergency Critical Care, this will be a pivotal role that ensures our clinic runs smoothly and efficiently around the clock 7 days a week. Previous experience as a Veterinary Nurse is essential so clinical support cover can be provided when needed. Flexibility around shift patterns will be required to facilitate coverage of our 24-hour hospital.
Why This Role is Special: As a Hospital Manager, you will work closely with our clinic leaders to lead and manage the clinic. Your role is crucial in providing our clinical and support teams with the resources, facilities, and processes they need to deliver top-notch clinical care and exceptional client experiences. This is an exciting opportunity to be a part of a service that will allow Village Vets to provide 24/7 care to our clients and their pets

Key Responsibilities:

• Be an ambassador for Village Vets, demonstrating the values and principles of the company both internally and externally
• Ensure our overnight service operates efficiently and provides optimal clinical care at all times
• Provide support for patient transfers & ensure the process runs smoothly maintaining exceptional patient care
• Support the relationship between the GP clinic and the overnight service to ensure they work together as one team enabling high quality work and patient care
• Lead the support teams within the practice with a positive mindset, providing coaching and mentoring support to direct reports, & building positive relationships to ensure consistent GP and emergency care
• Understand the annual business plan for the clinic working with the leadership team and business partner functions to support on its delivery
• Be available to provide clinical support or cover to the team when required
• Coordinate and facilitate communications within and across the practice team, including governance of meetings
• Ensure an exceptional client experience is delivered focusing on access to care and resolving client complaints
• Promote preventative healthcare (to include but not limited to vaccinations, parasite prevention, PHP and Pet Insurance) to all clients to facilitate the highest level of patient care
• Understand the protocol for client debt, support in billing compliance and payment, in order to minimise debt
• Lead on stock management to ensure costs are controlled in line with the business plan, and clinical quality is paramount
• Support the team leaders on delivering the annual employee engagement plan

This role is dynamic and may include additional duties to ensure the effective running of the clinic.
While at work all staff are required to take care of their own health and safety and that of others who may be affected by their acts and omissions & co-operate with Village Vets policies and procedures.

EXPERIENCE & JOB KNOWLEDGE

A minimum of 5 years nursing experience in small animal care
Previous leadership experience within the Veterinary/Human Health industries
Experience in large team management in a service industry

SKILLS & COMPETENCIES

Excellent communication skills (written & oral).
Ability to work well in a fast-paced environment with multiple competing demands.
Excellent time management with an ability to deliver to deadlines and within budget.
Strong emotional intelligence
Ability to work autonomously
Confident and competent decision-making skills
Ability to provide training and direction to new team members
Ability to work in a team
Coaching and/or people leadership experience/qualifications
Financial acumen

BENEFITS:

• Bike to work scheme
• Company events
• Employee assistance program
• Gym membership
• Private medical insurance
• Store discount
  NB: This job description is developed to help you gain a better understanding of the job role and is by no means exhaustive.
  Job Type: Full-time
  Pay: €40,000.00-€50,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• On-site parking
• Private medical insurance
• Store discount

Schedule:

• Night shift

Ability to commute/relocate:

• Ashbourne, CO. Meath: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have previous experience working in an ECC clinic?

Experience:

• Veterinary Nursing: 5 years (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person
Reference ID: Hospital Manager Meat

• Be an ambassador for Village Vets, demonstrating the values and principles of the company both internally and externally
• Ensure our overnight service operates efficiently and provides optimal clinical care at all times
• Provide support for patient transfers & ensure the process runs smoothly maintaining exceptional patient care
• Support the relationship between the GP clinic and the overnight service to ensure they work together as one team enabling high quality work and patient care
• Lead the support teams within the practice with a positive mindset, providing coaching and mentoring support to direct reports, & building positive relationships to ensure consistent GP and emergency care
• Understand the annual business plan for the clinic working with the leadership team and business partner functions to support on its delivery
• Be available to provide clinical support or cover to the team when required
• Coordinate and facilitate communications within and across the practice team, including governance of meetings
• Ensure an exceptional client experience is delivered focusing on access to care and resolving client complaints
• Promote preventative healthcare (to include but not limited to vaccinations, parasite prevention, PHP and Pet Insurance) to all clients to facilitate the highest level of patient care
• Understand the protocol for client debt, support in billing compliance and payment, in order to minimise debt
• Lead on stock management to ensure costs are controlled in line with the business plan, and clinical quality is paramount
• Support the team leaders on delivering the annual employee engagement pla