JOB DESCRIPTION:

• Greeting guests in an energetic and positive manner ensuring hospitality is top of mind.
• Ability to use OpenTable reservation platform in an organized efficient manner monitoring table turnover to minimize wait times.
• Answering the phone according to steps of service and timing.
• Responding to any reservation inquiries in a timely manner.
• Maintain a clean and organized restaurant and bowling area.
• Ability to communicate waitlist and proposed timing to guests.
• Communicate any special notes from reservations to service team.
• Set up any reservations prior to guests’ arrival.
• Thanking guests as they depart.
• Asking guests to write a Google review about their experience.
• Process bowling payment and set up bowling lanes for guest.
• Provide bowling shoes for guests and maintaining hygiene standards of shoes (where applicable)

QUALIFICATIONS:

• Passion for food, beverage and hospitality.
• Previous experience as a host in a fast-paced environment is preferred but not required.
• SmartServe certification is a MUST.
• Strong oral and written communication skills.
• Must be able to work holidays and weekends as needed.
• Ability to multitask and work in a fast-paced environment highlighting time management skills.
• Strong attention to detail.
• Ability to learn OpenTable and bowling software standards and requirements.
  At The Ballroom Bowl, we believe in maintaining an environment that is inclusive and accessible. If you require any accommodation through the interview process, please let us know

Please refer the Job description for details