Job Introduction

• 39 Hours per week
• Monday-Friday
• €52,000 per annum + Annual bonus
• Location- Bord Bia, Dublin, D04 NV34

About Us:
Bord Bia, the Irish Food Board, is dedicated to promoting Ireland’s food, drink, and horticulture industries. We are committed to delivering excellence in service and fostering strong relationships with our clients and stakeholders.
Position Overview:
We are seeking a dynamic and experienced Hospitality & Events Manager. This role is based in a five-story hospitality venue located in the heart of Dublin. Operating as a day-to-day hospitality destination, the venue is focused on delivering a premium fine dining experience. With a capacity of 80–100 guests, it offers an intimate setting supported by a small, dedicated team. We are seeking a candidate with proven experience in fine dining environments who thrives in a dynamic, high-standard hospitality setting. While there is no on-site parking, the venue benefits from excellent public transport links, making it easily accessible.

Key Responsibilities:

• Manage financial aspects of catering and facilities operations within agreed guidelines.
• Ensure premises are maintained to high standards of cleanliness and safety.
• Control expenditure related to wages, overtime, absence, bonuses, and other employee costs.
• Represent Sodexo at client meetings and attend relevant training courses and conferences.
• Ensure compliance with service level agreements and key performance indicators.
• Recruit, manage, induct, train, motivate, and appraise staff to promote good employee relations.
• Maintain and build excellent client/customer relationships.
• Manage meeting rooms, set-ups, and logistics for internal and external client events.
• Deliver exceptional time management skills, planning, multi-tasking, and prioritizing work.
• Act as the main point of contact for internal/external queries efficiently.
• Ensure effective communication with line manager, team, customer, and client organization.
• Work closely with suppliers and external parties.
• Comply with all company and client policies, procedures, and statutory regulations.
• Escalate potential and actual service issues appropriately and timely.
• Assist with hospitality food service delivery to meeting rooms when required.
• Manage monthly client billing in accordance with company procedures.

Key Outputs:

• Achieve financial targets within a framework of absolute financial control.
• Efficient financial management of client business within agreed budgets.
• Deliver budgeted profit and turnover for accounts.
• Actively seek and identify opportunities for business growth.
• Ensure high levels of customer satisfaction are monitored, measured, and managed.
• Ensure compliance with company purchasing policy.
• Manage recruitment and development of unit personnel.

Person Specification:

• 2-3 years of leadership and supervisory experience.
• Excellent interpersonal and team-building skills.
• Good financial acumen and front-of-house skills.
• HND or equivalent; relevant vocational qualifications are an advantage.

Competencies:

• Growth, Client & Customer Satisfaction / Quality of Services provided
• Leadership & People Management
• Rigorous management of results
• Innovation and Change
• Commercial Awareness
• HR Service Delivery
• Employee Engagement
• Learning & Development

A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.

• Manage financial aspects of catering and facilities operations within agreed guidelines.
• Ensure premises are maintained to high standards of cleanliness and safety.
• Control expenditure related to wages, overtime, absence, bonuses, and other employee costs.
• Represent Sodexo at client meetings and attend relevant training courses and conferences.
• Ensure compliance with service level agreements and key performance indicators.
• Recruit, manage, induct, train, motivate, and appraise staff to promote good employee relations.
• Maintain and build excellent client/customer relationships.
• Manage meeting rooms, set-ups, and logistics for internal and external client events.
• Deliver exceptional time management skills, planning, multi-tasking, and prioritizing work.
• Act as the main point of contact for internal/external queries efficiently.
• Ensure effective communication with line manager, team, customer, and client organization.
• Work closely with suppliers and external parties.
• Comply with all company and client policies, procedures, and statutory regulations.
• Escalate potential and actual service issues appropriately and timely.
• Assist with hospitality food service delivery to meeting rooms when required.
• Manage monthly client billing in accordance with company procedures