JOB OVERVIEW

We are committed to providing high-quality food and outstanding customer service in a welcoming atmosphere. We are currently seeking an enthusiastic and dedicated Restaurant Assistant Manager to join our team and help us maintain our reputation for excellence. In this role, you will play a crucial part in delivering exceptional service and ensuring a positive experience for our guests. You will be involved in various aspects of customer service and team management within a casual/fine dining restaurant environment. We welcome expertise and passion for the hospitality industry. This is an excellent opportunity for someone looking to advance their career in hospitality.

REQUIREMENTS

• Previous experience in the food industry, may include roles in quick service, casual dining, or fine dining establishments.
• Strong understanding of food safety practices and culinary techniques.
• Familiarity with cash handling procedures and POS system (Toast)
• Excellent customer service skills with a focus on guest satisfaction.
• Leadership qualities with experience in team management or supervising staff.
• Ability to train new employees effectively in various aspects of restaurant operations.
• Knowledge of inventory control processes and budgeting within a hospitality context.
• Strong communication skills with the ability to work collaboratively within a team environment.
• Strong familiarity in wine varietals and alcohol service. Must be able to fill all front of house restaurant roles when needed.
• Experience in restaurant management or hospitality management preferred. Pay rate dependent on previous management experience.
• TIPS certified
• References required
  Job Types: Full-time, Part-time
  Pay: $23.00 - $28.00 per hour
  Expected hours: 25 – 35 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In perso

• Provide outstanding customer service by greeting guests warmly and addressing their needs promptly. This includes the handling of customer inquiries, complaints, and feedback in a professional manner.
• Operate POS system for order processing and cash handling; oversee staff in daily POS operations; update menus and inventory in POS
• Manage beverage inventory, ordering supplies, and reducing waste
• Train and develop new staff members in customer service and operational procedures.
• Supervise team members during shifts to ensure smooth operations and high-quality service.
• Collaborate with kitchen management to coordinate food production and catering services, assist expeditor during dinner service, coordinate front/back of house operations.
• Maintain cleanliness and organization of work areas in compliance with health regulations.
• Participate in shift management activities to optimize workflow and enhance guest satisfaction.
• Support the development and implementation of marketing and promotional strategies. Social media management experience preferred, additional commission opportunity available for social media oversight.
• Handle all guest communications in person, telephone, and via email
• Respond, book and oversee the execution of private events at the restaurant (10% additional commission for all bookings)
• Hours: Wednesdays - Sundays; minimum hours 330p-930p. Additional office hours weekly as applicable, approximately 3-5 hours. Off on Mondays & Tuesdays. Open year-round, located in South County, RI.