We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you’ll be part of an organisation built on 100 years of trust, thanks to the people who work for us. Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days’ annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more!

SKILLS AND EXPERIENCE

Communication

• Write notes and messages – numeracy, literacy and verbal skills.
• Communicate with people with differing communication needs.
• Encourage and influence.
• Understand and follow instructions and procedures.
• Strong customer service skills.
• Mixed methods and mediums of communication.

Thinking style

• Analyses and evaluates given information.
• Adapts style and approach appropriate to situation or task.
• Structures tasks/activities.
• Pre-empts issues and trouble-shoots.
• Refers appropriate decisions to line manager.
• Identify and recommend learning and development areas for colleagues.
• Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well- being and Values

• Works effectively as part of a team.
• Builds relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.
• Collaborate with residents – tailoring service to meet individual needs.
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues’ health or well-being.
• Understand the needs of older people and people with dementia (including willingness and motivation to learn).
• Aware of cultural and individual differences in all interactions and service areas.

Working with others

• Works effectively as part of a team.
• Builds relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.
• Flexible style, stepping in to support team members when required, including on other sites.

OTHER SKILLS AND QUALIFICATIONS

Essential

• Knowledge and experience of good food hygiene practices
• Knowledge of health and safety principles
• Good standard of general education

Desirable

• Barista trained
• Food hygiene qualification level 2
• Diploma (or NVQ) level 1 Catering/Food Service or equivalent
• Experience working in a busy café/restaurant environment
• Experience of working with older people
• Experience using an EPOS

The Hospitality Assistants work closely with the Head Chef (Village) and Chef (Village) to provide a food and drink service in a welcoming, clean environment for our residents/customers in our village cafe.