Hospitality Associate at Crimson Wine Group LTD

San Luis Obispo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

19.0

Posted On

22 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Wine Knowledge, Sales Aptitude, Communication Skills, Teamwork, Time Management, Flexibility, Leadership, Event Support, Inventory Management, Social Media Curation, Public Speaking, Manual Dexterity, Problem Solving, Organizational Skills, Safety Compliance

Industry

Wine & Spirits

Description

About Chamisal Vineyards Chamisal was the first vineyard planted in 1973 in what would later become the Edna Valley AVA. Located just outside the city of San Luis Obispo, California, the winery specializes in handcrafted Chardonnay and Pinot Noir that express the wild and inspiring beauty of their 82-acre estate vineyard situated five miles from the Pacific Ocean. The winery has long been at the forefront of sustainability efforts in the region and has recently shifted towards organic and biodynamic practices to improve soil health and biodiversity of the estate. The winery has introduced numerous regenerative agricultural measures, including the installation of a Miyawaki forest to sequester carbon and a community vegetable garden that is farmed on behalf of the San Luis Obispo Food Bank. Chamisal Vineyards boasts a perfect trifecta of gorgeous scenery, weather and wine with year-round events for SLO locals and visitors alike to sip and savor. The winery is located at 7525 Orcutt Rd in San Luis Obispo, CA. Position Summary The Hospitality Associate is responsible for ensuring that guests at the winery receive impeccable customer service, while sampling our award-winning wines and learning about our vineyards, history and wine making practices. We are seeking a positive, enthusiastic, self-starter who is flexible and loves working in a team environment. The candidate must be passionate about wine and have the ability to sell and develop lasting relationships with guests. Essential Duties & Responsibilities The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons. Guest Service: * Greet all visitors with gracious hospitality * Act as Ambassador to the estate and to Crimson Wine Group * Provide informative, engaging and personalized tour and tasting experiences * Educate guests about the winery story, wines, and brand * Inform and recommend to guests the benefits of Wine Club * Effectively suggest and sell wine and wine club memberships * Drive revenue by selling wine, merchandise, tasting, and memberships to guests * Participate in special events and team meetings * Actively continue education in wine production, viticulture, and winery history * Represent the winery at outside functions when necessary * Follow all company safety guidelines including Responsible Beverage Service Tasting Room Operations: * Set up / break down all indoor and outdoor tasting room spaces * Open and verify condition of wines * Prepare printed guest materials * Open/Close POS system/registers * Stock wine and merchandise on tasting room floor and storerooms * Perform sales transactions for carry-out and shipping orders * Maintain clean and organized guest spaces at all times * Assist with weekly and monthly inventory of items for the Tasting Room, includes wine and non-wine Additional: * RedChirp response and monitoring of texts * Social Media curation for stories in collaboration with marketing and with Winemaker on vineyard/winemaking content * Assist management with monthly inventory counts and restocking * Assist with in-house shipping orders * Lead for seasonal Vineyard and Trade visits and tours * Staff all Sunset Series and Gather on the Green events * Support private, signature, and club events, which may include evening shifts * Assist with outreach efforts as directed by Tasting Room Manager * In absence of management, providing leadership to the tasting room team and overseeing all tasting room operations, including opening and closing procedures as a keyholder. Qualifications: * Must have knowledge of wine and food and continually take initiative to continue learning * Strong written and verbal communication skills * Sales aptitude * Comfortable speaking in front of crowds * Able to prioritize, manage time and remain calm under pressure in a fast-paced venue * Must be able to lift 40 lbs. * Able to stand, walk, bend, reach throughout an 8-hour shift with occasional pushing, stooping and pulling in indoor and outdoor work environments * Manual dexterity to handle, polish glassware * Must possess or have ability to acquire a Wine service and Food Handler’s certifications * Must be able to work a flexible schedule including evenings and weekends * Must be at least 21 years of age * Experience with a luxury wine brand a plus All applicants will receive consideration for employment without regard to all federally and state protected classes. If you require assistance to participate in the application process, please contact us at HR@Crimsonwinegroup.com [HR@Crimsonwinegroup.com]. The projected hourly pay rate for this position is $17.00 - $19.00 per hour (in addition to tips and commission). This is the projected compensation for the position however the actual compensation offered may vary based on job-related factors such as (but not limited to) candidate qualifications, related experience and education, candidate work location and market data. Crimson Wine Group reserves the right to modify the pay range/rate at any time in the future.

Responsibilities

The Hospitality Associate is responsible for providing exceptional customer service to guests while they sample wines and learn about the winery. This includes conducting tours, selling wine and memberships, and maintaining tasting room operations.