Purpose:

All EA Employees strive to provide service excellence, by delivering outstanding hospitality, safety and cleanliness for our members, guests, and our club.

• Aggressively hospitable by exceptionally executing the 5-foot, 10- foot rule.
• Maintain a calm, professional presence under pressure by effectively multitasking and prioritizing member and guest experience always.
• Approaches every situation with a solution-focused mindset, proactively creating exceptional and memorable service experiences.

Summary of Hospitality Associate:

• Enrich people’s lives by inspiring a healthy and active lifestyle. They accomplish this by aggressively greeting guests, members and ensuring they are properly integrated into the club.
• Completely dedicated to the needs of our new and existing guests/members. They are a part of a team and support their fellow teammates and take pride in their club surroundings.
• Accountable to client expectations as well as our business goals.
• Always professional, both in the club and the community
• Passionate about their continued growth and development.
• Outgoing, hospitable and always client service minded.

Expectations For Hospitality Associates:

• Provide outstanding hospitality to all members and guests by greeting all clients with a smile, eye contact and warm welcome.
• Ensure all members are appropriately checked in by scanning them in, ensuring accounts are in good standings by collecting any outstanding account balances, etc.
• Ensure all guests are properly checked-in and registered according to established policies and are directed to appropriate staff based on direction from GM.
• Answer phone calls and emails in an appropriate timeline by the EA standards and scripting.
• Make appropriate pages when necessary.
• Attend all required company meetings.
• Share internal and external promotional/marketing ideas with your manager.
• Refers customers to Personal Trainers, Boutique Fitness, Restaurant, and all other Club related partnerships/services
• Assist in maintaining a clean and operationally sound facility.
• Other duties as assigned.

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Looking for:

• Open Availability
• Opening Shift starting at 4:45AM (Monday to Friday)
• Closing Shift ending at 11:00PM

Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 12 – 40 per week

Benefits:

• Discounted or free food
• Wellness program

Work Location: In person
Application deadline: 2025-09-0

Please refer the Job description for details