Hospitality Associate / Front Desk - Full Time M-F 2:30 P - 11P at ROLAND PARK PLACE

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

20.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Basic Computer Skills, Emergency Response, Resident Management Software, Scheduling Systems, Hospitality Management, Conflict Resolution, Empathy, Administrative Tasks, Time Management, Physical Stamina

Industry

Hospitality

Description

Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families. RPP offers premier access to Baltimore City life coupled with the comfort and convenience of suburban living — all in a beautiful, landscaped, park-like setting with breathtaking city skyline views. Come see why Roland Park Place is the #1 CCRC in Maryland, #5 in the nation, and certified as a Great Place to Work! What you will be doing: * Performs daily building inspections and tours * Welcomes residents and visitors, and helps them to and from their vehicles * Monitor all life safety devices for Independent and RC residents * Fill out daily shift and incident reports. Send daily to designated people * Assists residents with packages when they enter the community * Delivers packages to the residents' apartments daily * Responsible for logging and delivering of resident packages * Sort and distribute inter-office mail * Assist residents by occasionally moving their vehicles to their assigned location * Provides requested assistance to residents in a courteous and helpful manner * Responds to Emergency Calls from residents and staff and direct to appropriate responders * Manages guest apartment reservations * Other duties as assigned What we are looking for: * Ability to uphold our core values and follow policies and procedures. * Previous experience in hospitality, customer service, senior living, or healthcare settings preferred. * Strong interpersonal and communication skills. * Basic computer skills (typing, email, scheduling systems, resident management software, administrative tasks). * Must be able to take initiative to always find a way to say yes to both our residents and staff. * Able to handle difficult or emotional situations, shows respect and sensitivity for cultural differences, and adheres to residents’ bill of rights. * Able to work assigned schedules, have reliable transportation, and be on time for scheduled shifts. * Most importantly, have a positive attitude and be able to smile at all times. * Ability to stay calm during an emergency. * Empathy & respect for older adults. * HS Diploma/GED required; hospitality-related training preferred. * Ability to stand, walk, and move throughout the community for extended periods. * Ability to lift and carry 30 pounds as needed. * Ability to respond quickly in emergency situations What we offer: Our Full-Time associates are offered competitive wages and a best-in-class benefits package which includes: * Medical/dental/vision insurance effective 1st of the month following hire date * Company-paid life insurance/short-term disability/long-term disability * Legal plan * Identity Theft protection * Pet insurance * Group Critical Illness Insurance * Hospital Indemnity Insurance * 12 Paid Sick days * 2 weeks (80 hours) paid Vacation days * 9 paid Holidays (including your birthday!) * 403(b) retirement with a 4% company match after 90 days of employment * Free meals * Free area attraction tickets * Tuition reimbursement * Employee Hardship Fund * Employee assistant program * Free on-site parking * Discounted MTA passes * Free education/training classes * PayActiv (daily pay) * Hospitality On Call Pay We have a culture of development and offer further career opportunities and advancement for our associates. Come join us at Roland Park Place and see why we continue to be the #1 CCRC in Maryland, #5 in the Nation, and Certified as a Great Place to Work. Monday - Friday 2:30 PM - 11:00 PM 40 hours per week. 80 hours bi-weekly

Responsibilities

The associate manages front desk operations, including welcoming visitors, handling resident packages, and coordinating guest apartment reservations. They are also responsible for building inspections, monitoring life safety devices, and responding to emergency calls.