nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new ’20,000’ sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company’s other activities, such as on-site repairs, support hub, staging and warehousing. All of the ‘behind the scenes’ staff are based at the HQ location, working smartly to provide their Field Service Engineers with the best support and help to do the job most effectively and efficiently..

OUR WORK ENVIRONMENT INCLUDES:

• Up-to-date office atmosphere
• Opportunities for professional development
  nGeneration is seeking an enthusiastic and detail orientated Hospitality EPOS Data Administrator to join our data function. You will provide a key role in collecting, configuring and testing data alongside providing our customers direct support and assistance.
  Working closely with our project teams, you will be responsible for the accurate and timely entry of data into both in-house and 3rd party software, alongside assisting in the scheduling and planning of new system rollouts. You will also communicate with our customers on a regular basis, providing timescales, updates and any support required.

REQUIREMENTS:

• Customer Management - Participate in data meetings with customers and also provide training and functionality to the service desk.
• Communication - Communicate effectively with customers and internal stakeholders’ regular basis to discuss timescales for providing data as well as ensuring that any outstanding information is followed up accordingly. Effectively communicate to the Account Manager on any perceived issues.
• Knowledge base - Ensure that the Data dictionary by customer is kept updated and shared with the service desk for any functional and operational changes.
• Planning & Support - Planning of roll outs of functionality and the support offered to the Customer sites and internal departments. (This would include the management of all test kits and new functionality testing).
• Data Execution - To ensure that all data requests are validated, communicated if there are gaps or incorrect information received to ensure it is executed and tested within the customer’s SLA’s.
• nGeneration policies - Remain, calm, positive and enforce the nGeneration policies and procedures. Ensure that the work is completed within the hours required to do the job and be available out of hours for any data related escalations.
• SLA - Managing all data queries within the Customers SLA
• Data Tracker - Completing the data tracker daily by customer for month end invoicing

REQUIREMENTS:

• Previous experience in a similar role.
• Strong technical and troubleshooting skills
• Knowledge of EPoS is a plus
• Excellent attention to detail and ability to follow instructions
• Effective communication skills and ability to work well in a team.
• Ability to learn quickly and adapt to new technologies

Please refer the Job description for details