REMUNERATION

In addition to staff discounts in store (20%) and from the kitchen (50%), salary is dependent on the ideal candidate, up to £28k for a 40 hour working week there will be no late nights and no 60 hour weeks expected of you - much of the time, your latest finish would be 8pm.

TO DELIVER AN AMAZING CUSTOMER EXPERIENCE EVERY TIME YOU WILL:

• Lead by example when serving our customers and ensure they leave happy and want to return.
• Lead your team to deliver a great customer experience, with your infectious energy.
• Have fun working with your team and make work a fun place to be for the team and customers.
• Drive standards with your team to achieve consistently high mystery customer scores.
• Ensure you and the team are dressed to impress following the uniform guide.
• Keep your departments well tidied and stocked.
• Wow and surprise your customers with exceptional hospitality.
• Ensure each junior team member is thoroughly trained and has the tools and resources to do their job.
• Be always obsessive about the customer experience.

ESSENTIAL SKILLS

• People management
• Experience of working within a fast-paced entrepreneurial customer facing environment
• Commercial acumen and thorough understanding of profitability
• EHO and Food Safety understanding and knowledge
• The ability to train junior and new team members
• Friendliness and a great smile
• Excellent customer service
• An ability to cope well under pressure
• Confidence and assertiveness
• A natural ability to work cleanly and efficiently
• Excellent time management
  Job Types: Full-time, Permanent
  Pay: Up to £28,000.00 per year

Benefits:

• Company events

Ability to commute/relocate:

• glos. GL68HZ: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

THE MAIN PURPOSE OF THE ROLE

We are seeking a very specific type of person to help lead the hospitality side of our business and ensure every customer has a memorable experience, from arrival to departure.
The ideal candidate is an actor - a natural host, entertainer, and leader, out front & on the floor in our 140 seater - super cool cafe, chatting to customers and making their day as well as giving the best customer service in our unique ‘farm to fork’ drive through.
You will be be responsible for working closely with the Hospitality Manager and his Assistant Manager, to oversee all hospitality operations, directly supervising the hospitality team to guarantee an exceptional guest experience while helping us achieve financial, operational, and quality objectives.
We are seeking an outstanding candidate who will motivate and train on the job, going far beyond what’s expected to make someone feel welcome and cared for - it’s the extra effort, attention, or generosity that feels genuinely kind.

KEY RESPONSIBILITIES AND DUTIES: TO LEAD AND DEVELOP YOUR YOUNG TEAM YOU WILL:

• Set them up for success, train them on a daily basis.
• Deliver routinely clear communications.
• Coach on the go, you are their leader so instant feedback is the way forward.
• Support your team and their welfare and health and wellbeing.
• Encourage development using upskilling and cross training within the team.
• Reward your team with recognition and reward.
• Take time to listen to your team - their ideas are often the best and they do the job every day.
• To help the Manager ensure there is always the right number of team, with the correct skillset in the right place, at the right time, foreseeing peaks and troughs in the trading day, week and year.