Hospitality Guest Services Associate – Luxury Boston Residential Community at Apex Concierge Services Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

22.0

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Front Desk Operations, Communication Skills, Multitasking, Organization, Microsoft Office, Property Management Systems, Conflict Resolution, Scheduling, Interpersonal Skills, Time Management

Industry

Hospitality

Description

Description Apex Concierge Services INC is seeking a hospitality-driven Guest Services Associate to support one of our luxury residential communities in Boston, MA. This role is ideal for individuals with experience in hospitality, hotels, restaurants, guest relations, food and beverage service, customer experience, or front desk operations who enjoy creating welcoming and memorable experiences for others. As part of our concierge and hospitality team, you will serve as a key point of contact for residents, visitors, vendors, and guests while helping maintain a professional, organized, and service-focused environment. Key Responsibilities Deliver exceptional hospitality and customer service to residents, guests, and visitors Create a welcoming arrival experience at the front desk and lobby area Respond to resident requests and guest inquiries professionally through phone, email, and in-person communication Manage deliveries, packages, guest access, and visitor coordination Support daily building operations and resident services Coordinate amenity reservations, scheduling, and community communications Maintain accurate shift reports, activity logs, and front desk documentation Partner with property management and maintenance teams to resolve service requests efficiently Monitor common areas and assist with building safety procedures and emergency protocols Maintain a polished, clean, and organized hospitality environment throughout each shift Provide recommendations for local restaurants, transportation, entertainment, and Boston attractions Qualifications Previous hospitality, hotel, restaurant, concierge, front desk, or guest services experience preferred Strong communication and interpersonal skills Professional appearance and positive attitude Ability to multitask and stay organized in a fast-paced service environment Reliable attendance and punctuality required Comfortable using email, scheduling systems, and basic computer programs Flexible availability including evenings, weekends, and holidays may be required Why Join Apex Concierge Services? Competitive hourly pay Paid time off and holiday pay Supportive team environment Growth opportunities within hospitality and property management Work in premier luxury residential communities throughout Boston If you are passionate about hospitality, resident satisfaction, and creating exceptional guest experiences, we encourage you to apply today. Submit your resume to be considered for this Concierge opportunity with Apex Concierge Services INC. Requirements Required: High school diploma or equivalent 1+ year of customer service, hospitality, or front desk experience Professional demeanor and excellent communication skills Tech-savvy; comfortable using email, Microsoft Office, and/or property management systems Reliable, punctual, and able to work flexible shifts (including evenings/weekends) Ability to remain calm and composed under pressure Preferred: Experience in residential or hotel concierge roles Familiarity with Boston neighborhoods, transportation, and cultural attractions

Responsibilities

Deliver exceptional hospitality and customer service to residents and guests at a luxury residential community. Manage front desk operations, including visitor coordination, package deliveries, and amenity reservations.