HOSPITALITY MANAGER

At Dark Horse Estate Winery, we’re in the business of trailblazing. We established the first estate winery on the shores of Lake Huron in Huron County, a brand-new wine region. Continually evolving, we’re the dark horse in this race and we are looking for someone passionate about delighting our guests from around the world with an elevated winery experience at every touchpoint.
We are seeking a dynamic and experienced Hospitality Manager to lead the day-to-day operations of our restaurant and retail space. This is a full-time, multifaceted management role that blends exceptional guest service, staff leadership, and operational excellence. Reporting to senior leadership, the Hospitality Manager will be responsible for delivering a world-class guest experience. A passion for hospitality, strong business acumen, and wine knowledge are essential to thrive in this role.
Location: Grand Bend, Ontario
Schedule: Full-Time | Wednesday - Sunday
Salary: $60,000 - $80,000/year (based on experience)
Benefits: RRSP Matching | Health & Dental Benefits | Wine Perks
Key Responsibilities:​​

GUEST EXPERIENCE:

• Ensure a warm, welcoming, and memorable experience for all guests
• Handle guest feedback and resolve issues with professionalism and urgency
• Lead by example in delivering outstanding customer service

QUALIFICATIONS:

• Minimum 5 years of management experience in hospitality (winery, restaurant, hotel, or retail environment)
• Strong leadership, team-building, and interpersonal skills
• WSET Level 1 or equivalent wine knowledge required
• Proven track record of delivering excellent guest experiences
• Strong organizational and multitasking abilities
• Proficiency in POS systems and scheduling tools
• Serving experience and Smart Serve certification required
• Experience with budgeting, forecasting, and financial reporting
  Job Types: Full-time, Permanent
  Pay: $60,000.00-$80,000.00 per year

Benefits:

• Dental care
• Extended health care
• RRSP match

Language:

• English (preferred)

Work Location: In person
Application deadline: 2025-07-30
Expected start date: 2025-08-0

Please refer the Job description for details