Hospitality Manager - Front of House Manager at Topgolf

El Segundo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

77994.0

Posted On

30 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Management, Leadership, Team Management, Communication, Interpersonal Skills, Adaptability, Hospitality Management Software, Microsoft Office, Industry Regulations, Safety Standards, Financial Acumen, Budget Management

Industry

Entertainment Providers

Description

Annual Base Salary $64260-$77994 based on experience. Position also includes competitive quarterly bonus structure, merit plan, full benefits, 401K with company match, and a lucrative PTO package Job Responsibilities Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations. Develop and implement operational strategies to enhance the guest experience and overall service quality. Monitor and maintain appropriate inventory levels for supplies and equipment. Collaborate with other departments to coordinate events, promotions, and special activities. Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally. Implement and enforce company policies and procedures to uphold service standards. Manage budgets and financial aspects related to hospitality operations. Stay current with industry trends and best practices to continuously improve service offerings. Efficient scheduling of staff based on venue needs. Critical Skills & Experience Requirements Prior experience in hospitality management or a related role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced environment and adapt to changing demands. Proficiency in hospitality management software and Microsoft Office. Knowledge of industry regulations and safety standards. Financial acumen and budget management experience. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers. Have at it - Check out reviews, culture scores, awards, and so much more. 🤞 Our Promises to our Playmakers ✔ A PLAYFUL ENVIRONMENT where you can make new friends ✔ A SAFE PLACE where you can BE YOUR FULL SELF every day ✔ CLEAR DIRECTION and tools to do your job ✔ An opportunity TO LEARN & GROW ✔ To LISTEN & ACT when you speak up ✔ We will NEVER STOP IMPROVING Dealing with some stuff? We offer FREE Mental Health Benefits for everyone. https://www.comparably.com/companies/topgolf We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone. Join our Talent Network to get 1) Job Alerts and 2) Updates on things happening at Topgolf!

Responsibilities

Lead and manage a team of hospitality staff while developing operational strategies to enhance guest experience. Monitor inventory levels and collaborate with other departments to coordinate events and handle guest inquiries.