GUEST EXPERIENCE & SERVICE FLOW

· Set the tone for hospitality and guest interaction
· Field reservation inquiries, feedback, and service challenges
· Direct service flow during busy hours, events, and special occasions
· Resolve issues quickly and maintain calm under pressure

TECH & INNOVATION

You’re not just good with tech — you’re enthusiastic about it.
· You embrace cutting-edge tools, including AI platforms for documentation, planning, and workflow optimization
· You encourage the team to adopt smart systems and adapt quickly
· You’re resourceful and efficient — always looking for ways to improve how we work
· Familiarity with digital scheduling platforms, POS systems, cloud tools, and collaborative tech is a must

SKILLS & EXPERIENCE

· 5+ years in hospitality or taproom environments, including leadership roles
· Strong presence and experience leading in fast-paced, guest-facing settings
· High emotional intelligence and a confident, collaborative leadership style
· Working knowledge of bar operations, POS systems, and inventory tools
· Excitement for technology, especially AI and smart workflow platforms
· Solid understanding of SOPs, compliance, and service structure

REQUIREMENTS

· Smart Serve or equivalent (required)
· Fluent in English
· Bachelor’s Degree (preferred, not required)

ROLE OVERVIEW

The Taproom Manager is the on-the-floor leader of the Front of House (FOH) at Gladstone Brewing Co. This full-time, hands-on role is all about presence, energy, and direct team leadership. If you’re looking for an office job or prefer admin work behind the scenes, this is not the position for you.
This is a role for someone who thrives in the action — serving guests, managing flow, and keeping the team motivated through real-time decision-making and leadership. Office time will be minimal. You will oversee systems and operations, but your main job is to lead from the floor.
This position directly manages FOH Supervisors and Assistant Managers and serves as the final authority on service decisions, team accountability, and operational standards. While you oversee the scheduling process, the actual creation of schedules will be handled by the Assistant Manager team.

KEY RESPONSIBILITIESTEAM LEADERSHIP & OVERSIGHT

· Lead the FOH team across Lounge, Patio, and Coffee/Cocktail service areas
· Directly supervise FOH Supervisors and Assistant Managers
· Provide active, in-shift leadership and hands-on coaching
· Set clear service expectations and uphold accountability
· Run team meetings, 1:1s, and performance evaluations
· Build a culture of hustle, professionalism, and mutual support