Designing a holistic service experience on board our trains and at the stations
Responsible for ensuring excellent customer service throughout the entire value chain
Training new employees in accordance with company service guidelines and ensuring that the workforce prioritizes customer satisfaction.
Continuous evaluation of service quality on the train and close communication with customers
Development of service-oriented F&B and on-board bistro concepts for train journeys and in the lounges
Analysis of customer feedback, conducting quality audits and continuous optimization of service processes - including scouting international trends in the hotel industry, airlines and first-class railways worldwide.
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Completed studies in the field of hotel or tourism management, service management, business administration (focus on marketing/service) or top-level training in the upscale hotel/restaurant industry with relevant further training
Several years of experience in the conception of service, hospitality or F&B concepts – ideally in the premium segment with airlines (inflight service product), cruise lines, premium railway operators or 5-star hotels
Excellent communication, leadership, relationship-building and interpersonal skills
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