Hospitality Manager in Training at Paradise Pillow Inc.

Greenough, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Software, Dining Services Management, Housekeeping Standards, Guest Service Recovery, Leadership, Inventory Management, Communication, Fine Dining Service, Event Setup, Health and Safety Compliance, Beverage Knowledge, Problem Solving, Staff Scheduling, Operational Skills, Team Coordination, Guest Engagement

Industry

Description

Join the Team at Montana's Premier Luxury Ranch Resort! About Paws Up Montana: Paws Up Montana is America's premier luxury ranch resort. This family-owned, award-winning destination captures the essence of the American West while constantly innovating to deliver a world-class luxury experience for affluent and influential travelers from across the globe. Guests are invited to connect with Montana's rugged beauty while enjoying the unparalleled service and comforts of this iconic resort. Hospitality Manager in Training at Paws Up Montana: As Hospitality Manager in Training (MIT) at Paws Up Montana, you will play a crucial role in delivering exceptional guest experiences. Whether mastering hospitality software to meet guest needs, managing dining services, inspecting housekeeping services, or ensuring seamless behind-the-scenes operations, your contributions will be vital to upholding the resort's high standards. If you have a passion for hospitality, enjoy building connections with people, love the outdoors, and thrive on adventure, this program will provide you with the skills and experience to succeed in a dynamic, high-end resort setting. The 18-month Hospitality Manager in Training program at Paws Up Montana is designed to transform individuals into skilled leaders. This program provides real-world exposure and hands-on experience in a luxury resort environment, offering a deep understanding of leadership, operations, and guest service excellence. Participants must be available to start between February - June. The length of each rotation could be slightly modified based on the candidate’s demonstrated proficiency and business need. Our intention is to offer successful candidates a full-time leadership position at the end of this program. What We Offer: * Medical, Dental, Vision Insurance * 401K with Employer Match * Paid Time Off – 9 Floating Holidays and 15 Personal Days * Career Development and Advancement Opportunities * Life Insurance, Long Term, and Short-Term Disability * Employee Assistance Program (5 free counseling sessions) * Referral Bonus Program (Get paid $250 to recruit) * Carpool Reimbursement ($5-$20/Day) * Employee Discounts on Merchandise (30% on select items in our retail store) * Employee Lunch Provided PHASE 1: HOUSEKEEPING Length: 6 Months Rotation includes luxury tents at Paws Up, The Green O adults-only property, and Village Housekeeping. You’ll gain hands-on experience in daily operations, logistics, staff scheduling, and guest service recovery, while refining leadership, inventory, and Forbes 5-star standards. Goals: * Master Paws Up housekeeping standards through cleaning and inspections. * Lead teams, manage inventory, and coordinate staff. * Handle guest service recovery with advanced proficiency. Learning Objectives: * Apply Forbes housekeeping standards in outdoor/indoor settings. * Build leadership through scheduling and logistics. * Optimize supply use through inventory management. * Conduct detailed inspections with guest satisfaction focus. * Strengthen communication/problem-solving for guest requests. * Create efficient staffing schedules across properties. PHASE 2: FOOD & BEVERAGE Length: 6 Months Focus on communication, leadership, and fine dining service. Gain operational skills, software knowledge, and supervisory experience while ensuring luxury-level guest service. COMMUNICATION GOALS: * Manage reservations, dietary requests, and in-home dining with 90% accuracy. * Master software (Maestro, Fetch, Teams, Open Table). Learning Objectives: * Apply software to track orders/preferences. * Demonstrate clear guest communication. * Coordinate seamless service during peak hours. * Resolve guest concerns in real-time. * Apply Forbes guest service standards. LEADERSHIP GOALS: * Oversee floor operations and dining experiences. * Delegate tasks, manage schedules, and ensure timely service. Learning Objectives: * Develop time management and delegation in busy dining periods. * Learn event setup via Banquet Event Orders (BEOs). * Direct staff and manage guest interactions on the floor. * Ensure health/safety compliance in food service. * Balance guest engagement with operational oversight. FINE DINING GOALS: * Gain beverage knowledge and personalized guest engagement. * Manage luxury dining dynamics and team coordination. Learning Objectives: * Apply beverage knowledge and service techniques. * Anticipate guest needs with active listening. * Lead service flow between kitchen and floor teams. * Adapt roles to guest dynamics in real time. * Uphold Forbes standards for memorable dining experiences. PHASE 3: TAILORED ROTATION Length: 6 Months Customized based on interests and performance. Deepen leadership, explore new resort operations areas, and make meaningful contributions to property success. Outcome: Candidates may be offered a full-time leadership role upon completion. Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Responsibilities

As a Hospitality Manager in Training, you will deliver exceptional guest experiences by managing various resort operations, including dining services and housekeeping. Your role will involve mastering hospitality software and ensuring high standards of service throughout the resort.