What you’ll be doing:
Reporting to the General Manager you will oversee daily hospitality operations, ensuring efficiency, high standards and impeccable customer service.

You will be responsible for a fixed team of hospitality staff and a number of casual staff depending on the event.More about the role:

• Develop strong relationships with clients in order to enhance the customer experience, increase revenues through upselling and maximise repeat business
• Ensure service delivery is consistent and to the highest standard across all events
• Assist with the development and review of operational SOPs and ensure these are adhered to at all times
• Work with the HR/People Operations department to recruit, train and develop a team of hospitality professionals
• Plan rosters in advance of events according to agreed staff ratios and wage budgets
• Contribute to the delivery of the organisation’s sustainability objectives

Who you are:

• Proven experience in large volume hospitality management
• Proven client relationship management
• Strong organisational and time management skills
• Ability to lead, motivate and develop a dynamic hospitality team
• Experience working within financial budgets and targets
• Excellent communication and presentation skills
• A third level qualification in Hospitality Management is desirable

What we’ll give:

• Develop strong relationships with clients in order to enhance the customer experience, increase revenues through upselling and maximise repeat business
• Ensure service delivery is consistent and to the highest standard across all events
• Assist with the development and review of operational SOPs and ensure these are adhered to at all times
• Work with the HR/People Operations department to recruit, train and develop a team of hospitality professionals
• Plan rosters in advance of events according to agreed staff ratios and wage budgets
• Contribute to the delivery of the organisation’s sustainability objective