Evaluate feedback received from patients and their families and initiate necessary improvement actions,
Ensure compliance with hospital quality standards, infection prevention and control procedures, occupational health and safety requirements, and applicable regulations,
Manage hospitality-related processes during internal audits and quality assessments,
Prepare and regularly present reports to hospital management on operational performance, quality, costs, and patient satisfaction,
Follow new hospitality practices and industry developments and contribute to the continuous improvement of hospital service quality.
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