RESPONSIBLE FOR: DUTY MANAGER(S), SUPERVISORS & THE WIDER HOSPITALITY TEAM
Please apply directly through our website as we are unable to accept applications by any other means. Hospitality Manager | Join our Team powered by StaffSavvy
Newcastle Theatre Royal Trust is an independent charity that brings world-class theatre and creative engagement to and for the people of Newcastle and the North East.
At Theatre Royal we’re a bold, creative, and collaborative team, driven by ambition and a passion for powerful storytelling. We value openness, inclusivity, and empathy, and we’re always looking ahead, embracing new ideas and delivering with purpose. If you’re ready to be part of something extraordinary, we’d love to hear from you!
Our Values: Ambitious, Inclusive, Collaborative, Creative, Progressive
PURPOSE OF THE POST
To implement the commercial operations strategy across all hospitality operations including theatre bars, café bar, retail, concession partnerships, kiosks and meetings and events activity, driving sales to achieve commercial targets and embed a commercially minded culture establishing the Theatre Royal within the competitive city center hospitality landscape.
DUTIES AS A MEMBER OF THE THEATRE ROYAL TEAM
- Ensuring that the working environment and practices conform to the Trust’s Food Safety and GDPR Policies, appropriate Child Protection legislation and Health and Safety Legislation
- To take all reasonable care and responsibility for the Health and Safety of themselves and other persons who may be affected by their acts or omissions and to co-operate with the Trust in achieving and maintaining Health and Safety requirements.
- Be fully committed to the Trust’s Equality Policy; The Theatre Royal values and promotes equality, supports and encourages diversity and has a zero tolerance policy on discrimination of any kind.
- To adopt an environmentally aware attitude and adhere to any of the Trust’s Green Initiatives, taking personal responsibility that all duties are undertaken to ensure environmental, sustainability and climate change best practice is observed.
- To understand the Trust’s staff handbook and respect the ethos by which we work as an equal opportunities and inclusive employer, always striving to be the best in our industry as a welcoming theatre.
- To have an understanding of our Creative Programme, which comprises work on stage and our Creative Engagement programme, collaborating with colleagues to ensure the highest quality support and customer service is delivered across the programme as a whole.
Substantial proven or demonstrable hospitality experience in commercial or operations role.
- Demonstrable experience of improving operational and sales performance within a hospitality setting.
- Experience of delivering a range of events, meetings and conferences to a varied demographic.
- Experience of procurement and contract management.
- Experience within the entertainment industry or charitable sector
- Experience of managing Food Safety, Health & Safety, Licensing, Fire Safety legislation compliance and best
- Practice within a Hospitality setting.
- Experience of procedure development and delivery.
- Experience of supporting the development of and delivering in-house training programmes.
- Experience of data generation, analysis and KPI monitoring
- Skills, Knowledge and abilities
- Knowledge of hospitality and retail sector trends and operational best practice
- Knowledge of current Food Safety, Health & Safety, Licensing, Fire Safety legislation and best practices. § An ability to work confidentially, collaboratively and with integrity § Skilled in motivating, coaching and training at all levels. § High level of accuracy and attention to detail. § Strong communicator with the ability to support and guide effectively and positively influence. § Ability to prioritise a varied workload and competing needs effectively. § Solution focused and energetic approach to responsibilitie
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