HOSPITALITY MANAGER

This role holds a pivotal position in ensuring seamless event execution, exceptional bar service, and effective collaboration with the Granada staff and presenters. Reporting directly to the Director of Front of House Operations, this full-time position leads the day-to-day operations of the Event Support and Concessions Bartender teams, directing 6-10 staff per event, and focuses on the following primary duties.

REQUIRED QUALIFICATIONS

• Hold a “Manager” ServeSafe certification, RBS Alcohol Serving Certification, and “Click Safety” Certification.
• Some certifications provided by The Granada.
• OSHA 10 training (To be completed within one month of employment).
• High School diploma or equivalent.
• Three years of previous bartending experience (preferred).
• One year of Bar Management experience (required).
• One year of event planning and/or event management experience.
• Excellent Customer Service skills.
• Excellent written and verbal communication skills.
• Strong planning and organizational abilities with attention to detail.
• Ability to remain calm under pressure and make sound decisions quickly.
• Proficient in using a telephone, computer, copier, and other office equipment.
• Ability to lift up to 50 lbs.
• Must be able to lift boxes, tables and chairs.
• Knowledge of restaurant-type point-of-sale systems, item pricing, and software updating.
• Proficient in Windows-based computer systems and Microsoft Office programs including Word, Excel, and Outlook with an ability to adapt to new software.
• Must be able to rapidly move up and down staircases throughout the duration of a performance or event.
• Must be able to stand for long periods of time (4-5 hours minimum) during the duration of a performance or event.
  Benefits & Compensation: This is a exempt, full-time position. The pay range is $69,000-$85,000 per year commensurate with skills and experience. The Granada Theatre provides a comprehensive benefit package for full-time employees, which includes health, dental and vision coverage, life insurance, paid vacation, and sick leave, and a 403(b) plan.
  Job Type: Full-time
  Pay: $69,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Maintain in-depth knowledge of all concession products, ensuring timely ordering, stocking, and product availability.
• Perform regular inventory audits to maintain accurate stock levels, adhere to quality standards, and ensure beverages are held at optimal temperatures.
• Price out menu items to meet targeted Cost of Goods Sold (COGS).
• Manage the cash bank, reconcile sales and tips, and submit accurate nightly and event-based financial reports to Accounting.
• Maintain and oversee Toast POS system; ensure pricing, programming, and hardware functionality are up to date.
• Provide creative direction on bar program and menu design.
• Ensure full compliance with state and federal laws regarding alcohol service, licensing, and health department regulations.
• Support frontline operations by assisting with line flow, drink expediting, and customer service as needed.
• Oversee day-of-show operations for Concessions and Event Support teams, including pre-show checklists, setup, and breakdown.
• Supervise event staff during performances and receptions, ensuring Granada standards of service and appearance are upheld.
• Schedule Event Support and Concessions teams according to labor targets and event needs.
• Act as point of contact for patron issues, resolving service-related complaints quickly and professionally.
• Coordinate with internal managers and external vendors for successful opening and closing procedures on show days.
• Lead the planning and execution of receptions, from pre-event communications to day-of production.
• Advance reception details with internal teams and presenter representatives, ensuring all needs are met while adhering to Granada standards.
• Schedule and manage catering, liquor, wine, and supply deliveries.
• Design room layouts based on presenter requests, event flow, capacity, and safety standards.
• Oversee on-site reception activities, including Event Support setup and breakdown.
• Collaborate with the Special Events Coordinator to support in-house receptions, donor events, and internal functions.
• Maintain vendor relationships with catering companies, wineries, distributors, and resident companies.
• Train and update Concessions and Event Support teams on emergency and non-emergency safety procedures.
• Assist with patron and staff evacuation procedures in coordination with the Granada safety team.
• Ensure all operational activities comply with health, safety, and building protocols.
• Participate in hiring, onboarding, and interviewing for Concessions and Event Support roles.
• Schedule and lead regular team trainings focused on service standards, safety, and emergency preparedness.
• Foster a collaborative, guest-first team culture through coaching, mentorship, and leadership by example.