To work closely with the Operation's Manager and the wider management team to assist with the daily running of the Hotel, ensuring the delivery of excellent guest service from all operational departments.
To ensure any customer complaints are dealt with promptly and efficiently.
To have full knowledge of the Hotel and all its departments.
Assist the Food and Beverage management, training, and development of all the F&B, ensuring objectives are regularly monitored and always achieved.
Assist with performance management issues, ensuring they are always dealt with efficiently and professionally.
Requirements
Previous experience in a supervisor or management role within the hospitality industry is required
The ideal candidate must be available to work both day and evening shifts
The ideal candidate must be able to work any five days per week including weekends and public holidays
Responsibilities
Role & Responsibilities
To work closely with the Operation's Manager and the wider management team to assist with the daily running of the Hotel, ensuring the delivery of excellent guest service from all operational departments.
To ensure any customer complaints are dealt with promptly and efficiently.
To have full knowledge of the Hotel and all its departments.
Assist the Food and Beverage management, training, and development of all the F&B, ensuring objectives are regularly monitored and always achieved.
Assist with performance management issues, ensuring they are always dealt with efficiently and professionally.
Requirements
Previous experience in a supervisor or management role within the hospitality industry is required
The ideal candidate must be available to work both day and evening shifts
The ideal candidate must be able to work any five days per week including weekends and public holidays
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