JOB SUMMARY:

The Hospitality/Floor Manager plays a hands-on leadership role on the restaurant floor, ensuring every guest receives exceptional service while fostering a positive, high-performing team culture. You’ll serve as the key liaison between the front-of-house staff, the culinary team, and guests—championing excellence in every detail of the dining experience.

• Lead, train, and inspire FOH team members to deliver warm, attentive, and elevated service.
• Maintain a visible presence on the floor, actively engaging with guests to ensure satisfaction and resolve issues gracefully.
• Monitor daily operations with a sharp eye for detail—from table presentation to service timing.
• Support the GM in implementing systems and processes that drive efficiency and consistency.
• Foster a culture of teamwork, respect, and continuous improvement.
• Assist in recruiting, onboarding, and scheduling staff to ensure optimal coverage and performance.
• Uphold and model all health, safety, and sanitation standards.
• Identify opportunities for service or operational enhancements and participate in strategic planning for growth.