HOSPITALITY MANAGER

Full Time job opportunity at the University of Southern California
Wrigley Institute for Environment and Sustainability
The Wrigley Institute for Environment and Sustainability (WIES) at the University of Southern California (USC) seeks a highly motivated and experienced individual to serve as Hospitality Manager at their Wrigley Marine Science Center (WMSC) on Catalina Island. This position is located on the island and reports to the Associate Director of Operations at WMSC.
This position oversees all aspects of kitchen and housekeeping operations, including a cafeteria-style Dining Hall capable of serving up to 150 people and housekeeping services for dorms, apartments, and cottages capable of housing up to 130 people at a given time. Manages and develops staff, maintaining health department standards. Develops systems to improve operational efficiency, facilitate volume growth, improve general operations, maintenance, and cleanliness. Controls costs to stay within budget.

MINIMUM QUALIFICATIONS:

• Minimum Education: Specialized/technical training
• Minimum Experience and Field of Expertise: Three plus years experience in a leadership role within a high-volume, full service kitchen or hotel environment. Strong track record of success in previous assignments demonstrating upward career mobility. Demonstrated knowledge of pertinent local, federal and state health and safety laws and regulations.
• Ability to effectively manage and develop employees, and work within a team atmosphere
• Demonstrated interpersonal, organizational, customer service, and communication skills
• Ability to work with a wide range of constituencies in a diverse community including faculty, students, and staff

PREFERRED QUALIFICATIONS:

• Preferred Education: Related undergraduate study
• Four plus years experience in a leadership role within a high-volume, full service kitchen or hotel environment.
• Other Skills to include: analysis, assessment/evaluation, budget control and development, coaching, conflict resolution, human resource process and employment knowledge, knowledge of applicable laws/policies/principles/etc., managerial skills, organization, planning, problem identification and resolution, scheduling, staff development, teaching/training
  Schedule: Monday-Friday, 8:00am-4:30pm. Some weekend and after-hours work may be required. This position is exempt and not eligible for overtime.
  Location: Wrigley Marine Science Center, Two Harbors (Santa Catalina Island), California
  Housing and Living Arrangements: You are eligible for private or shared housing in Two Harbors staff housing, owned and operated by USC. In the town of Two Harbors there is a small general store, restaurant/bar, dive shop, snack shack, bed and breakfast, etc. It is a small town with a tight-knit community. USC employees carpool to work (USC’s campus is two miles from Two Harbors) each day. Lunch is available each day in the dining hall, or employees can take the carpool home for their lunch break.
  USC has a boat that employees and their guests can ride for no charge. The USC vessel has departure times from SCMI in San Pedro Monday through Friday. To check the boat schedule and make a reservation, please visit www.dornsife.usc.edu/wrigley/transportation. Catalina Express also has a public charter to the island for additional transportation needs.

• Oversees all aspects of kitchen and housekeeping operations, providing guidance and direction to service personnel. Conducts room and line checks, food reviews and recipes of the day. Maintains housekeeping records. Tracks cost schedules and expenses.
• The Hospitality Manager is expected to work alongside the team as needed, including cooking in the kitchen during peak periods or staff shortages, and performing or assisting with housekeeping duties to meet operational needs.
• Ensure excellent departmental customer service. Responds to requests from guests or management in a timely and efficient manner. Responds to and tracks customer requests, complaints, and feedback. The position also documents maintenance requests and communicates to the appropriate departments or personnel to ensure quality service standards, and tracks cost schedules and expenses.
• Plans, organizes, directs, coordinates, schedules, and delegates responsibility to the staff, ensuring the goals and objectives of the department are met on a daily basis by the staff. Maintains current kitchen and housekeeping schedules, staffing templates, staff training, ordering and production targets. Conducts inventory of food, linen, and other supplies. Demonstrates techniques, equipment or procedures to service personnel. Plans and develops menus in coordination with Chefs and Associate Director of Operations.
• Works within developed systems to improve operational efficiency and general facilities maintenance and cleanliness. Ensures adherence to all systems, procedures and policies. Creates, maintains and implements all unit Standard Operating Procedures (SOP). Reviews work for quality, completion, accuracy and adherence to internal SOP. Conducts investigation, counsels and/or disciplines as needed.
• Maintains costs for linens, cleaning supplies, food, beverage and labor within established budgetary guidelines and ensures the unit generates revenue.
• Actively participates in daily operations by covering staff shifts, assisting with meal service, dishwashing, and housekeeping during busy periods, emergencies, or when staffing levels require. Routinely assists in setup and breakdown of the Dining Hall and housing areas.
• Maintains the security of keys and equipment. Maintains an understanding of and ensures unit compliance with all university policies and procedures, inventory procedures and with all applicable local, state and federal health, cleanliness, and safety guidelines.
• Directly supervises department employees. Performs recruitment, screening, hiring, orientation and training of department staff. Evaluates employee performance and provides guidance and feedback. Counsels, disciplines or terminates employees. Resolves problems referred by other managers or staff. Oversees processing of time cards and delivery to payroll.
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with the Department of Public Safety. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
  Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.