TOCA Social is the world’s first dining and entertainment experience with a football twist, and it’s set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham. Our next venues open in London, Mexico, and Dallas in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!

QUALIFICATIONS & EXPERIENCE:

• Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
• 3 years + experience in Hospitality or equivalent
• 1-2 + years management experience in hospitality or competitive socialising.
• Ability to work flexible hours each week
• WSET Level 2 (desired but not essential)

Some of your responsibilities will include:

• Being the ‘go-to’ for teammate support whenever on shift
• Managing Teammates with excellent communication skills (written & verbal) and embracing Teammate and guest differences
• Providing a safe and hospitable environment for all Teammates and over 300,000+ annual guests
• Leading a diverse and dynamic team whilst anticipating and exceeding the needs of our guests
• Creating a ‘Greatest Of All Time’ team culture
• Providing coaching to Teammates and developing their skills to allow them to reach their full potential and growth with the brand
• Working with leaders to ensure accurate scheduling of Teammate whilst anticipating seasonal labour changes
• Leading from the front to create a best in class Guest experience and supporting Teammates in following consistent Steps of Service
• Assist with recruitment, onboarding, training and development of new Teammates
• Empowering Teammates to surpass Guest expectations
• Ensuring training and compliance within health and safety and food and drink guidelines
• Having a presence on the venue floor, being visible for guests and teammates at all times, ready to step in whenever needed whilst having a warm and friendly disposition.
• Completing preventative maintenance checks, including daily walk-throughs to inspect and escalate improvements
• Ability to resolve issues with grace and empathy, focussed on always finding the best outcome for all guests