Hospitality Operations City Manager

at  Lbere Hospitality Group

DESCRIPTION

Do you want to Create, Lead, and Disrupt in an outdated industry?
At Líbere Hospitality Group, our vision is to provide the best alternative to hotels in Europe, focusing on alternative accommodations with a strong emphasis on Technology, Design, and Experience.

As a City Manager, your main responsibilities will be:

• Lead the assigned buildings and teams, being the reference point for other departments at headquarters and the local team at each property.
• Master the knowledge of processes and tools, collaborating in the standardization of processes and supporting your team.
• Team management: overseeing follow-ups, onboarding, vacation planning, talent selection and recruitment through interviews and training.
• Operational management of Cleaning: weekly incident reporting, random space inspections with the supervisor, planning recurring work in apartments and public areas.
• Operational management of Maintenance: keep the maintenance plan up-to-date with the maintenance company and property, propose improvements and necessary corrective actions, ensuring compliance with all health and safety regulations.
• Administrative management, purchases, and stock control, managing invoices for the buildings under your supervision.
• Provide support and periodic reporting to the Operations management team, representing Líbere Hospitality when necessary.

The customer is at the center of all operations. Alongside your team, you will be responsible for ensuring an unforgettable customer experience. A happy customer is sure to return! :)

The first impression of customers upon entering Líbere buildings and their apartment/room must be WOW! To achieve this, with the help of your team, you’ll focus on the following areas:

• Customer Service (in-person, chat, phone): Welcome the customer and assist with their needs: check-in, city information, space functionality, and resolving issues in a fast and satisfactory manner.
• Customer Experience (Spaces): Ensure the buildings and apartments are in optimal condition: supervise cleaning, cleaning and maintenance audits, placing orders, etc.
• Provide the customer with everything they need for their stay: Control and preparation of the property inventory (kits, extras, ancillary products).
• Líbere Experience (issue resolution): Prevent maintenance issues during the stay and if they occur, resolve them or intervene to ensure they are fixed as quickly as possible.
• And much more!!

If you’re interested and eager to join the team, don’t hesitate to apply! We’re growing rapidly and want to meet you!

POSITION REQUIREMENTS:

• Minimum education: Higher vocational training or university degree.
• Required languages: Portuguese and English essential, spanish valuable.
• Minimum experience (years): 3-5 years.
• Previous sectors/areas of experience: Hospitality, Tourism companies or logistics.
• Availability to travel frequently between properties assigned.
• Preferred companies where previous experience is desired: Hotel or serviced apartment companies.

• Lead the assigned buildings and teams, being the reference point for other departments at headquarters and the local team at each property.
• Master the knowledge of processes and tools, collaborating in the standardization of processes and supporting your team.
• Team management: overseeing follow-ups, onboarding, vacation planning, talent selection and recruitment through interviews and training.
• Operational management of Cleaning: weekly incident reporting, random space inspections with the supervisor, planning recurring work in apartments and public areas.
• Operational management of Maintenance: keep the maintenance plan up-to-date with the maintenance company and property, propose improvements and necessary corrective actions, ensuring compliance with all health and safety regulations.
• Administrative management, purchases, and stock control, managing invoices for the buildings under your supervision.
• Provide support and periodic reporting to the Operations management team, representing Líbere Hospitality when necessary