ABOUT THE ROLE:

We are hiring an Operations Specialist to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Austin Market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market.

WHAT YOU’LL DO:

• Manage short-term reservations, coordinating with booking platforms (Airbnb, Booking.com, etc.) to maximize occupancy and revenue.
• Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution.
• Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay.
• Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels.
• Form partnerships with and oversee property housekeeping teams.
• Evaluate property and home condition, ensuring inventory meets Landing standards
• Oversee market metrics
• Monitor and resolve member support tickets through all member communication channels
• Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
• Simultaneously complete multiple daily tasks and build processes for the future
• Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
• Build weekly market performance reports and present to Field Operations leaders