Hospitality Service Associate | The Ice Rink at SPS-North America

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

24.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer Service, Communication, Interpersonal Skills, Crowd Control, Cash Handling, Skate Rental, Photography, Problem Solving, Attention to Detail, Teamwork, Empathy, Flexibility, Outdoor Work, Safety Awareness

Industry

Outsourcing and Offshoring Consulting

Description

Hospitality Service Associate - The Rink at Rockefeller Center 2025-26 Season (October - Early Spring) Overview The Rink at Rockefeller Center is seeking warm, outgoing, and team-oriented individuals to join our seasonal team as Hospitality Service Associates. As one of the most famous skating rinks in the world, The Rink welcomes visitors from across the globe, and our associates are the face of this iconic experience. Hospitality Service Associates play a critical role in creating unforgettable moments for our guests. This includes providing a warm welcome, anticipating guest needs, and delivering exceptional service throughout every interaction. Team members help create memorable guest experiences by showing attention to detail, clear communication, and a positive, solutions-focused attitude. In this role, you’ll rotate through a variety of guest-facing positions, such as cashier, skate host, photographer, ticket scanning, access control, skate rental, locker room monitoring, guest flow management, and answering questions about The Rink and Rockefeller Center. This is a seasonal position with both part-time (minimum 3 days per week) and full-time opportunities available. Employees must be available to work at least one weekend day each week as well as most major holidays, as these days are the rink’s busiest times. Schedules may include mornings, evenings, weekends, and holidays. A winter jacket is provided as part of the daily uniform, as shifts often require working outdoors in cold weather. Responsibilities - Enforce health, safety, and operational guidelines consistently. - Deliver warm, welcoming, and attentive service at every guest interaction. - Assist with skate rental, ticketing, crowd control and locker room operations. - Anticipate guest needs and provide clear, friendly communication. - Support crowd flow and safety around The Rink during busy sessions and events. - Respond to guest concerns with empathy and escalate issues to supervisors when needed. - Maintain cleanliness and organization in guest areas, including during weather events. - Contribute to a positive, team-oriented work environment. - General maintenance during snow events. Requirements - Friendly, outgoing personality with a genuine passion for hospitality. - Strong communication and interpersonal skills. - Flexible availability, including weekends, and holidays. - Ability to work in high-volume situations and direct large groups of people - Comfortable working outdoors in cold weather for extended periods (winter jacket provided). - Ability to stand, walk, bend, and lift up to 15 lbs. during a shift. - Able to stay positive and solutions-focused in a fast-paced environment. - Previous hospitality or guest service experience is a plus. - Fluency in English required; additional languages are helpful. - Cash handling, skating and photography experience is beneficial Pay Range $18—$24 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Responsibilities

Hospitality Service Associates are responsible for providing exceptional service to guests, ensuring a warm welcome and anticipating their needs. They will rotate through various guest-facing positions, including skate rental, ticketing, and crowd management.