Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Hospitality Services Agent Airport at Power International Holding

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Passenger Assistance, Hospitality Operations, Airport Processes, Safety and Security Awareness, Communication Skills, Issue Resolution, Passenger Flow Management, Service Standards Compliance, Operational Communication

Industry

Holding Companies

Description

Job Summary The Hospitality Services Agent delivers direct passenger assistance and hospitality services, supporting smooth passenger movement and service quality across airport facilities. Job Responsibilities 1 Passenger Assistance & Hospitality Delivery Provide courteous and professional assistance to passengers across hospitality touchpoints. Service Standards Compliance Deliver services in line with defined hospitality and airport standards. Operational Safety Awareness Adhere to safety, access, and security procedures while delivering services. Customer Issue Resolution Support resolution of passenger issues and escalate when needed. Service Area Readiness Ensure hospitality areas remain clean, orderly, and service‑ready. Operational Communication Coordinate with supervisors and operations on service needs. Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills Customer Service ExcellenceUnderstanding of professional service behaviours. Airport Passenger Environment AwarenessKnowledge of airport processes and passenger movement. Safety & Security AwarenessBasic understanding of airport operational rules. Communication SkillsClear and courteous interaction with passengers. Service DisciplineAbility to work reliably under shift and volume pressure. Job Experience 3–5 years in customer service or hospitality roles.Experience in public‑facing environments.Airport experience is an advantage.Competencies AgilityPort / Cargo / Guest Interface L2Passenger Flow Management L2Hospitality Operations L2Hospitality Operational Leadership L2Hospitality Risk & Compliance Oversight L2AI FluencyLeadershipQualityResilienceEducation Secondary High School in Hospitality or any related field

Responsibilities

The agent provides professional hospitality and direct assistance to passengers to ensure smooth movement through airport facilities. Responsibilities include maintaining service standards, resolving customer issues, and adhering to operational safety and security procedures.