Hospitality Services Supervisor at Power International Holding

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Operations, Team Supervision, Passenger Assistance, Service Quality Enforcement, Operational Compliance, Staff Coaching, Problem Resolution, Airport Terminal Operations, Service Recovery, Resource Coordination, Safety Procedures, Customer Support, Passenger Flow Management, Risk Oversight

Industry

Holding Companies

Description

Job Summary The Hospitality Services Supervisor oversees front‑line hospitality staff and service execution within airport terminals. The role ensures service activities comply with standards, procedures, and safety requirements while delivering a positive passenger experience. Job Responsibilities 1 Front‑Line Service Supervision Supervise hospitality staff delivering passenger assistance, lounge services, and customer support. Service Quality Enforcement Ensure staff interactions meet service quality and professionalism expectations. Operational Compliance Control Enforce adherence to airport operational rules, safety procedures, and access requirements. Shift & Resource Coordination Allocate staff and manage daily coverage to meet operational needs. Issue Identification & Service Recovery Address service issues promptly and escalate operational risks when required. Staff Coaching & Discipline Guide staff performance, reinforce standards, and support corrective actions. Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills Hospitality Frontline OperationsUnderstanding of customer‑facing service execution. Service Standards ApplicationAbility to enforce service consistency. Airport Operational AwarenessKnowledge of terminal operations and safety considerations. Team SupervisionFrontend leadership in fast‑paced environments. Problem ResolutionAbility to resolve service issues under pressure. Job Experience 7–10 years in hospitality or customer service roles.Supervisory experience in service environments.Exposure to airport or transport facilities is beneficial.Competencies AgilityAI FluencyLeadershipQualityResiliencePort / Cargo / Guest Interface L3Hospitality Operations L3Passenger Check-in and Boarding Operations L3Passenger Flow Management L3Hospitality Risk & Compliance Oversight L3Education Bachelor's Degree in Hospitality or any related field

Responsibilities

The Hospitality Services Supervisor oversees front-line staff to ensure service execution and operational compliance within airport terminals. They are responsible for managing daily coverage, enforcing safety procedures, and addressing service issues to maintain a positive passenger experience.