JOB TYPE: FULL-TIME

About Us: We are a dynamic co-living hotel property that blends the best of hotel hospitality with long-term residential living. Our mission is to provide a high-quality, community-driven environment for both short- and long-term residents. We pride ourselves on maintaining exceptional standards in service, cleanliness, and guest satisfaction.
Job Summary: We are seeking a hands-on Co-Living Hotel Supervisor to oversee the day-to-day operations of reception, guest check-ins and check-outs, enquiries, and complaints. You will ensure the highest levels of service and cleanliness while managing both short-term guests and long-term residents. This role requires a proactive individual with strong customer service skills, attention to detail, and the ability to handle various responsibilities efficiently.

REQUIREMENTS:

• Previous experience in hospitality, property management, or a supervisory role in a similar setting.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to handle complaints and resolve conflicts effectively.
• High attention to detail and commitment to maintaining high standards.
• Flexibility to work various shifts, including weekends and holidays as needed.
• Ability to multitask and work in a fast-paced environment.
• Experience with property management or hotel booking systems is an advantage.

• Supervise front desk operations, ensuring smooth check-in and check-out experiences.
• Handle guest and resident enquiries, complaints, and special requests in a professional manner.
• Ensure high standards of cleanliness and housekeeping across the property.
• Monitor and maintain overall property presentation and upkeep.
• Work closely with housekeeping and maintenance teams to address issues promptly.
• Implement and maintain quality control measures to uphold property standards.
• Assist with property inspections to ensure compliance with cleanliness and maintenance requirements.
• Support and train reception staff to provide exceptional customer service.
• Act as the main point of contact for both short- and long-term residents.
• Address and resolve resident and guest disputes or concerns efficiently.
• Maintain accurate records and reports regarding guest interactions and property issues.
• Ensure all health and safety procedures are followed in accordance with company policies.