WHAT WE’RE LOOKING FOR

• A positive, can-do attitude and a friendly personality
• A strong sense of reliability and commitment
• Excellent communication and interpersonal skills
• Good organisational and time-management abilities
• Basic computer literacy (including Microsoft Outlook and Word)
• A proactive approach to cleanliness and attention to detail
• Physically capable of moving and setting up furniture (e.g. tables and chairs) daily
  Please note: Due to the physical nature of this role, it may not be suitable for individuals with pre-existing back or mobility issues. Reasonable adjustments will be considered where possible.

ABOUT THE ROLE

We are looking for a friendly, reliable, and enthusiastic Hospitality Team Member to join our welcoming team. This is a great opportunity for someone who enjoys working with people, providing exceptional service, and being part of a community-focused organisation.
You’ll be the first point of contact for visitors and play a key role in the smooth day-to-day running of our centre.

KEY RESPONSIBILITIES

• Greet and assist visitors in a warm, professional manner
• Provide a full range of reception duties in line with our hospitality procedures
• Ensure the reception area is always clean, tidy, and presentable
• Answer and direct telephone calls following established procedures
• Manage cash handling accurately, reporting discrepancies immediately
• Operate the centre’s booking systems and equipment hire procedures
• Record booking-related communication in Outlook with date and initials
• Maintain and organise filing systems, produce letters and reports
• Set up and clear down conference rooms daily, including moving tables and chairs
• Assist with cleaning schedules across the reception and wider centre
• Provide food and drink service to delegates as per guidelines
• Support kitchen hygiene standards in line with health regulations
• Log and report complaints, accidents, or incidents promptly to the Centre Manager
• Prepare invoices for both corporate and community bookings
• Occasionally support other duties as directed by management within your skill set