ABOUT FIT-FLAVORS

We’re not just any meal prep company—we’re the gold standard for healthy, convenient, and crave-worthy meals. We prepare and package over 4,000 meals per day in our industrial kitchen and distribute them throughout the St. Louis area, to both our storefront locations and direct-to-customer homes. We are a faith-driven organization, deeply rooted in Christian values, guiding our mission with integrity, purpose, and service.
As we continue to grow, we are looking for a Hospitality Trainer who embodies our mission, delivers exceptional service, and creates meaningful connections with each and every customer.

POSITION SUMMARY

fit-flavors is redefining what it means to eat healthy—conveniently, deliciously, and with intention. As a premium meal prep company, our in-store experience should reflect the same standard of excellence as the meals we serve. The Hospitality Trainer is responsible for transforming our storefront teams into hospitality leaders, ensuring every customer interaction feels personal, elevated, and exceptional.
This role will design, lead, and sustain a hospitality training program rooted in Forbes-style service principles—genuine connection, proactive care, and refined professionalism. Your mission is to create a store culture where hospitality becomes habit and luxury meets wellness.
Why join fit-flavors? Because you care about impact—on people’s health, on team morale, and on raising the standard of what “retail” can be. You’ll help create a luxury wellness experience unlike any other in St. Louis and shape a team that truly believes how we serve is as important as what we sell.

PERFORMANCE & ACCOUNTABILITY

• Establish hospitality metrics and track progress by location (e.g., audit scores, secret shops, customer satisfaction trends, new customer return rates, average order value)
• Collaborate with Store Management, Operations Leadership, and HR to hold teams accountable to expectations through ongoing audits, feedback, training, and coaching
• Drive continuous improvement through feedback loops and refinement of training methods, accountability tools, a focus on business metric outcomes, and documentation processes
• Act as a backup when team members are out, covering shifts and responsibilities to maintain business continuity.
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  NOTE: Chain of command = District Lead(s) > Store Operations Administrator > Hospitality Trainer > Senior Store Manager > Customer Service Associate > Operations Manager