Job Introduction

• Hospitality Trainer
• 40 hours per week
• Up to £35,000 per annum
• Fulham Pier, Craven Cottage, Stevenage Road, SW6 6HH

Are you passionate about hospitality and eager to make a meaningful impact in a dynamic environment? We are seeking a dedicated Hospitality Trainer to join our team at Fulham Pier, where you will play a crucial role in developing and enhancing the skills of our front-of-house staff. In this full-time position, you will work collaboratively with business managers to ensure staff receive comprehensive training and support, contributing directly to key performance indicators and operational success. If you possess strong guest experience knowledge, excellent communication skills, and a background in practical training within mixed hospitality settings, we want to hear from you.

EXPERIENCE:

• Previous experience in a practical training role or similar function.
• Experience within mixed Hospitality environments

SKILLS:

• Strong Guest experience and service knowledge
• Excellent attention to detail and ability to adapt to multiple organisational goals
• Proficient in MS office and general understanding of an LMS
• Effective communication skills to adapt training delivery.

KNOWLEDGE:

• High degree of knowledge within a food and beverage environment
• ⁠Understanding of learning styles and ability to modify training approach based on the context and audience

WHAT YOU’LL DO:

• Work collaboratively with all business managers to develop the FOH staff in accordance to their strategy focus.
• Ensuring FOH staff onboarded all receive an induction and 4, 8 and 12 week catch ups with their line manager.
• Ensure staff receive development training that directly influences key performance indicators in the businesses.
• Collaborate with the HR and staffing teams to report back to the venue managers on people KPI’s
• Generate weekly trainer reports, reporting on the training function within the venues.
• ⁠Support the mobilisation training of all businesses and departments in Fulham Pier
• Upskill and improve the knowledge and practical skills of all FOH Staff
• Ensure all staff attend an induction and complete required catch ups
• Manage key stakeholder relationships in Fulham Pier’s businesses to align operational and earning and development strategy
• ⁠Ensure compliance is maintained throughout Fulham Pier

Working with Sodexo is more than a job, it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied