Host at Castle Rock Asset Hospitality Management LLC

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

16.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Welcome, Seating Chart Management, Reservation Taking, Waitlist Management, Phone Etiquette, Communication, Organizational Skills, Problem-Solving, Professionalism, Teamwork, Composure Under Pressure, Attention To Detail, Computer Skills, Customer Service Excellence

Industry

Real Estate

Description

The Host/Hostess is responsible for warmly greeting guests upon arrival, managing the seating chart efficiently, accurately quoting wait times, and ensuring a smooth flow of service within the dining room. They play a crucial role in creating a positive first and last impression for our guests. Essential Functions: * Guest Welcome and Seating: * Warmly greet all arriving guests with a genuine smile and professional demeanor. * Accurately record guest names and party sizes in the reservation system or on the waitlist. * Manage the seating chart effectively, considering server sections, guest preferences, and table availability to maximize efficiency and guest satisfaction. * Escort guests to their assigned tables, presenting menus and offering initial greetings. * Ensure tables are clean and ready for seating. * Reservation and Waitlist Management: * Answer phone calls promptly and courteously, taking reservations accurately and efficiently. * Manage online reservation systems and confirm reservations as needed. * Accurately estimate and communicate wait times to guests, providing updates as necessary. * Maintain an organized and accurate waitlist, calling guests promptly when their table is ready. * Communication and Coordination: * Maintain clear and effective communication with servers, bussers, and management regarding table availability and guest needs. * Relay guest requests or concerns to the appropriate staff members. * Inform management of any special guest needs or VIP arrivals. * Maintaining the Host/Hostess Station: * Keep the host/hostess station clean, organized, and well-stocked with menus, comment cards, and other necessary materials. * Present a professional and organized appearance at all times. * Guest Departure: * Thank departing guests warmly and invite them to return. * Handle guest inquiries and resolve minor issues professionally and efficiently. Other Tasks: * Assist with light cleaning duties in the front-of-house area as needed. * Fold napkins, roll silverware, or perform other side work as directed. * Assist with answering general restaurant inquiries via phone or in person. * Maintain knowledge of the restaurant's menu, specials, and promotions. * Collaborate with other team members to ensure smooth and efficient service. * Perform other duties as assigned by management. Core Competencies: * Customer Service Excellence: Demonstrates a genuine desire to provide exceptional service and create positive guest experiences. Exhibits friendliness, attentiveness, and a proactive approach to meeting guest needs. * Communication Skills: Possesses strong verbal communication skills, including clear and professional phone etiquette. Able to communicate effectively with guests, colleagues, and management. * Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously, prioritize effectively, and maintain an efficient workflow, especially during busy periods. * Problem-Solving Skills: Able to identify and resolve minor guest issues or concerns calmly and efficiently. Knows when to escalate issues to management. * Professionalism: Maintains a professional appearance, demeanor, and attitude at all times. Represents the restaurant positively. * Teamwork: Works collaboratively with other team members to achieve common goals and ensure a positive work environment. * Composure Under Pressure: Remains calm and effective in a fast-paced and sometimes high-pressure environment. * Attention to Detail: Pays close attention to details, such as accurate reservation taking and seating arrangements. * Basic Computer Skills: Comfortable using reservation systems, point-of-sale (POS) systems (if applicable), and basic computer applications. Physical Requirements: * Ability to stand and walk for extended periods. * Ability to bend, stoop, and reach. * Ability to communicate clearly and audibly. * May occasionally need to lift and carry objects up to 15 lbs. Qualifications: * High school diploma or equivalent preferred. * Previous experience in a customer service role, preferably ina restaurant setting, is a plus. * Positive attitude and strong work ethic. * Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

The Host/Hostess is primarily responsible for warmly greeting guests, efficiently managing the seating chart, accurately quoting wait times, and ensuring a smooth flow of service within the dining room. This role involves managing reservations, coordinating with service staff, and maintaining a professional station appearance.